OPERATION MANAGER - FINANCIAL SERVICES ( BPO )

Biitech Solutions; Taguig; On-site; PHP 1,004,400 - 1,116,000; Full time

Job summary

Biitech Solutions in Pasig City is seeking an experienced Operations Manager for a Financial Services BPO to lead day-to-day service delivery, drive SLA/KPI performance, and guide high-performing teams.

The role emphasizes client and stakeholder relationships, governance, and continuous improvement with a night shift on-site; requires 3+ years in a similar role.

Qualifications

• 3+ years in Operations Manager role in Financial Services BPO
• Proven track record in achieving SLA/KPI targets
• Experience managing client or partner relationships
• Strong leadership and accountability in teams

Responsibilities

• Oversee day-to-day service delivery operations within a Financial Services account
• Drive SLA, KPI, and operational performance management
• Lead, coach, and develop operations teams to achieve business goals
• Manage client and stakeholder relationships effectively
• Identify process improvement opportunities and implement operational efficiencies
• Ensure compliance with company policies, governance standards, and client requirements
• Provide regular performance reporting and business reviews

Skills

SLA/KPI management

Leadership

People management

Stakeholder management

Operational governance

Education

College Graduate

Job description

OPERATION MANAGER - FINANCIAL SERVICES ( BPO )

Biitech Solutions

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Hiring: Service Delivery Manager

Location: Pasig City

Work Setup: Onsite

Shift: Night Shift

Salary: PHP 90,000 - 100,000

We are looking for an experienced Service Delivery Manager to lead operations within a Financial Services BPO environment. The ideal candidate has a proven track record in managing operational performance, driving service excellence, and leading high-performing teams while ensuring client and business objectives are met.

Key Responsibilities

• Oversee day-to-day service delivery operations within a Financial Services account
• Drive SLA, KPI, and operational performance management
• Lead, coach, and develop operations teams to achieve business goals
• Manage client and stakeholder relationships effectively
• Identify process improvement opportunities and implement operational efficiencies
• Ensure compliance with company policies, governance standards, and client requirements
• Provide regular performance reporting and business reviews

Qualifications

• College Graduate
• Minimum of 3 years of experience as an Operations Manager in a Financial Services BPO environment
• Strong exposure to SLA/KPI management, account performance, and operational governance
• Experience managing client, stakeholder, or business partner relationships
• Strong leadership, accountability, and people management skills
• Process improvement and continuous improvement mindset
• Stable employment history