Onsite Workforce Manager: WFM & Real-Time Optimization

XMCBPO; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

XMCBPO in Ortigas, Pasig is seeking an experienced Workforce Manager to lead workforce planning, forecasting, and staff scheduling for our growing BPO operations. You will monitor real-time performance, drive productivity, and ensure staffing aligns with business needs.

Ideal candidates will have BPO/WFM experience, strong analytical and problem-solving skills, and excellent communication and leadership abilities. This onsite role starts ASAP in Ortigas, Pasig.

Qualifications

• BPO/WFM experience required
• Strong analytical and problem-solving skills
• Excellent communication and leadership skills
• Willing to work onsite in Ortigas, Pasig
• Available to start ASAP

Responsibilities

• Workforce planning & forecasting
• Staff scheduling and staffing optimization
• Real-time monitoring and management
• Performance and productivity tracking
• Ensure proper staffing to meet business requirements

Job description

XMCBPO in Ortigas, Pasig is seeking an experienced Workforce Manager to lead workforce planning, forecasting, and staff scheduling for our growing BPO operations. You will monitor real-time performance, drive productivity, and ensure staffing aligns with business needs.

Ideal candidates will have BPO/WFM experience, strong analytical and problem-solving skills, and excellent communication and leadership abilities. This onsite role starts ASAP in Ortigas, Pasig.