Onsite WFM Capacity & Identity Admin Analyst

FPS Innovation Labs; Davao City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Competitive compensation

Career growth

Job summary

Full Potential Solutions (FPS) is looking for a WFM Admin Analyst in Davao City, Philippines. This role ensures capacity planning accuracy and acts as the gatekeeper for client and system IDs, maintaining data security and proactive resource allocation.

You will manage seat capacity tracking, lead ID provisioning, and publish weekly/monthly operational reports for leadership review. Onsite night shift availability is required.

Qualifications

• Associate or Bachelor's degree in Business, IT, Finance, or a related field preferred.
• 1–3 years of professional experience in Workforce Management, IT Resource Management, Logistics, or Capacity Planning; BPO/contact center experience preferred.
• Hands-on familiarity with WFM platforms (Aspect, Verint, Teleopti) and ticketing/workflow tools.

Responsibilities

• Seat Capacity & Planning: maintain and update the master Seat Capacity Tracker across production sites and facilities.
• Forecast future seating needs based on ramp requests, headcount, and volume projections.
• Coordinate seat moves with Facilities and IT; manage decommissions and additions.
• Conduct seat utilization audits and generate variance reports.
• Collaborate with capacity analysts to reserve capacity ahead of training schedules.

Skills

Advanced spreadsheet proficiency

WFM platforms familiarity

Data integrity

Cross-functional coordination

Attention to detail

Education

Associate or Bachelor's degree in Business/IT/Finance

Tools

Excel/Google Sheets

Aspect

Verint

Teleopti

Job description

Full Potential Solutions (FPS) is looking for a WFM Admin Analyst in Davao City, Philippines. This role ensures capacity planning accuracy and acts as the gatekeeper for client and system IDs, maintaining data security and proactive resource allocation.

You will manage seat capacity tracking, lead ID provisioning, and publish weekly/monthly operational reports for leadership review. Onsite night shift availability is required.