Onsite Voice Support Agent — Growth & HMO

Pulse Connect; Pasig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO

Government benefits

Paid training

Incentives

Career growth

Job summary

Pulse Connect is hiring a Customer Support Associate (Voice) for an onsite role in Pasig. You will handle inbound and outbound calls, provide product and account information, and aim to resolve issues with a focus on service quality.

The position requires basic computer and typing skills, good English communication, and a willingness to work onsite. Training is provided along with HMO and government-mandated benefits, plus growth opportunities.

Qualifications

• Proficient English communication required.
• Able to speak with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite.
• Paid training and benefits provided.
• HMO and government-mandated benefits.
• Opportunities for career growth and development.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication skills

Phone communication

Basic computer navigation

Typing skills

Customer service experience

Education

High School or college graduate

Job description

Pulse Connect is hiring a Customer Support Associate (Voice) for an onsite role in Pasig. You will handle inbound and outbound calls, provide product and account information, and aim to resolve issues with a focus on service quality.

The position requires basic computer and typing skills, good English communication, and a willingness to work onsite. Training is provided along with HMO and government-mandated benefits, plus growth opportunities.