Onsite Night-Shift Team Leader: Coaching & KPIs
ClearSource BPO
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Job summary
ClearSource BPO in Pasig, Philippines, is seeking a Team Lead to supervise the on-site night-shift team in line with the company's core values: Customer First, Personal Accountability and Humble Courage. The role emphasizes coaching, accountability, and process discipline.
You will assign and manage cases per client targets, prepare performance and productivity reports, conduct weekly audits and one-on-one meetings, and drive KPI-driven improvement.
Job description
ClearSource BPO in Pasig, Philippines, is seeking a Team Lead to supervise the on-site night-shift team in line with the company's core values: Customer First, Personal Accountability and Humble Courage. The role emphasizes coaching, accountability, and process discipline.
You will assign and manage cases per client targets, prepare performance and productivity reports, conduct weekly audits and one-on-one meetings, and drive KPI-driven improvement.
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