Onsite Night-Shift Instructional Designer - Bridgetown

TASQ Staffing Solutions; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A staffing agency is seeking a Content Developer specializing in instructional design to support the development of training and knowledge management content. This role involves creating learning materials for new hires and ongoing training while utilizing authoring tools like Articulate Storyline and Adobe Creative Cloud. Ideal candidates will have a Bachelor's Degree and at least 5 years of relevant experience, especially within contact center operations.

Qualifications

• At least 5 years of experience developing training curriculum for service centers.
• Strong understanding of customer contact center operations.
• Experience in developing training for call centers or the healthcare industry.

Responsibilities

• Design, develop, implement, and evaluate course content for new hires.
• Create engaging micro-learning courses in a fast-paced environment.
• Partner with operations teams for feedback on learning solutions.

Skills

Instructional design

Knowledge management certification

Authoring tools

Presentation skills

Agile environment experience

Communication skills

Education

Bachelor's Degree

Tools

Articulate Storyline

Camtasia

Adobe Creative Cloud

Vyond

MS Office

Job description

A staffing agency is seeking a Content Developer specializing in instructional design to support the development of training and knowledge management content. This role involves creating learning materials for new hires and ongoing training while utilizing authoring tools like Articulate Storyline and Adobe Creative Cloud. Ideal candidates will have a Bachelor's Degree and at least 5 years of relevant experience, especially within contact center operations.