Onsite Collections Specialist — Empathy & Resolution

Symbos Managed Services Inc; Pasig; Presencial; PHP 201.000 - 335.000; Jornada completa

Descripción de la vacante

Symbos Managed Services Inc. is seeking a Collections Agent / Specialist to support a leading Australian utilities and essential services provider.

You will manage delinquent accounts, conduct outbound calls, and negotiate payment arrangements while maintaining accurate records and compliant practices. The role emphasizes empathy, compliance, and service quality, with a focus on protecting customer experience standards and documenting actions precisely.

Formación

• 6 months to 3 years of experience in collections, accounts receivable, recoveries or customer account management.
• Strong verbal communication, active listening, negotiation and objection-handling skills.
• A customer-focused approach, with the resilience to manage high-volume and sensitive conversations.
• Strong attention to detail and confidence documenting customer interactions, commitments and account actions accurately.

Responsabilidades

• Manage a portfolio of delinquent customer accounts and prioritise collection activities based on risk and recovery opportunities.
• Conduct outbound calls and other approved communications to support account resolution.
• Negotiate payment arrangements and follow up on customer commitments.
• Use approved systems and contact strategies, including skip tracing where required, to improve customer contact and resolution outcomes.
• Escalate complex cases, disputes or vulnerable customer situations in line with process.

Conocimientos

Negotiation

Active listening

Verbal communication

Customer focus

High-volume handling

Herramientas

CRM

SAP

Genesys

Skip tracing tools

Descripción del empleo

Symbos Managed Services Inc. is seeking a Collections Agent / Specialist to support a leading Australian utilities and essential services provider.

You will manage delinquent accounts, conduct outbound calls, and negotiate payment arrangements while maintaining accurate records and compliant practices. The role emphasizes empathy, compliance, and service quality, with a focus on protecting customer experience standards and documenting actions precisely.