Online Customer Support Specialist

Gratitude Philippines; Pasig; On-site; PHP 167,400 - 279,000; Full time

Job summary

A customer service company in the Philippines is seeking individuals to assist customers through online channels. Responsibilities include resolving inquiries, providing detailed product information, and maintaining accurate records. Candidates should have a high school diploma and 0-2 years of experience, demonstrating strong communication and problem-solving skills. This role emphasizes teamwork and positive customer interactions.

Qualifications

• 0–2 years of experience in customer service.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Assist customers via online communication channels.
• Provide detailed information about products and services.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.

Skills

Proficient in English language communication

Strong customer service abilities

Effective scheduling skills

Excellent problem-solving skills

Education

High School diploma or equivalent

Job description

A customer service company in the Philippines is seeking individuals to assist customers through online channels. Responsibilities include resolving inquiries, providing detailed product information, and maintaining accurate records. Candidates should have a high school diploma and 0-2 years of experience, demonstrating strong communication and problem-solving skills. This role emphasizes teamwork and positive customer interactions.