Online Booking Support Pro — Travel Tech

JPMorganChase; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

JPMorganChase is seeking a Tier 1 Online Support Specialist for its Chase Travel team in Manila. You will provide first-line support for online booking and mobile tools, guide travelers through access and navigation, and help restore service quickly to maintain a smooth travel experience.

This role requires strong written and verbal communication, experience with Sabre GDS, and familiarity with Concur, GetThere, and Zeno.

Qualifications

• At least 5 years of experience with Sabre GDS and understanding of the PNR life cycle.
• Experience with booking tools such as Concur, Deem, GetThere, Atriis, and Zeno.
• Customer support or service experience in a technology or travel environment.
• Proficiency with Microsoft Office, including Excel; ability to learn new systems quickly.
• Strong written and verbal communication skills with a focus on clear, inclusive language.
• Ability to prioritize and manage multiple tasks while meeting service-level targets.

Responsibilities

• Resolve Tier 1 issues for online and mobile tools including password resets, account access, and site navigation.
• Guide travelers through self-registration and basic profile updates, escalating beyond Tier 1 per procedures.
• Support booking portals (Concur, Deem, GetThere, Atriis, Zeno) with basic troubleshooting and documented updates.
• Monitor and report errors in HR feeds; coordinate remediation with data owners.
• Process profile update requests and correct GDS profile discrepancies per standards.
• Collaborate with suppliers and internal teams to investigate issues and restore service quickly.
• Document actions, outcomes, and next steps in the ticketing system for traceability and handoffs.
• Maintain service-level expectations while managing multiple tasks and shifting priorities.
• Contribute updates to knowledge articles and follow runbooks for consistent resolutions.
• Embrace new technology and ways of working to improve efficiency and user experience.
• Communicate clearly with travelers of diverse backgrounds to deliver helpful, empathetic support.

Skills

Sabre GDS

Communication skills

MS Office Excel

Tools

Concur

Deem

GetThere

Atriis

Zeno

Job description

JPMorganChase is seeking a Tier 1 Online Support Specialist for its Chase Travel team in Manila. You will provide first-line support for online booking and mobile tools, guide travelers through access and navigation, and help restore service quickly to maintain a smooth travel experience.

This role requires strong written and verbal communication, experience with Sabre GDS, and familiarity with Concur, GetThere, and Zeno.