Onboarding / Security Engineer (WFH)

Prime System Solutions; Philippines; Remote; PHP 600,000 - 800,000; Full time

Benefits offered by this job

HMO

Work From Home setup

Government-mandated benefits

Global exposure with international clients

Career growth opportunities

Job summary

An IT service provider is seeking IT professionals in the Philippines to support client transitions and managed services rollouts. This role involves onboarding, deploying security tools, and working closely with clients and teams. Candidates should have experience in MSP environments and strong communication skills. Additional perks include HMO, remote work options, and opportunities for career growth. Apply now and be part of an engaging team focused on secure environments.

Qualifications

• At least 1 year of experience in an MSP environment.
• Hands-on experience deploying EDR, SIEM, MFA, MDM, antivirus, and access control solutions.
• Understanding of endpoint, network, and security technologies.

Responsibilities

• Communicate with clients and internal stakeholders to provide updates.
• Execute environment discovery and document findings.
• Deploy and configure security tools and manage service tickets.
• Collaborate with teams for IT transitions and security.
• Create technical documentation for processes and solutions.

Skills

Strong communication skills

Time management

Problem-solving mindset

Attention to detail

Team-oriented collaboration

Tools

RMM tools (Datto, Kaseya)

PSA tools (ConnectWise)

Microsoft Defender

EDR solutions

Job description

We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on onboarding, security tool deployment, environment discovery, and documentation, working closely with internal teams and client stakeholders. The ideal candidate has experience in MSP environments, security tools, and cloud/endpoint deployments.

Key Responsibilities

• Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations
• Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health
• Support the transition to new managed services plans, ensuring minimal disruption to business operations
• Deploy and configure security and managed services tools, including:
  • Endpoint Detection & Response (EDR)
  • SOC/SIEM solutions
  • Web and DNS protection tools
  • Microsoft 365 security tools
• Install and manage solutions such as:
  • Backup and monitoring tools
  • Microsoft Defender, Azure AD, and email security platforms
  • RMM tools (e.g., Datto, Kaseya)
  • PSA/helpdesk tools (e.g., ConnectWise)
• Create and update technical documentation, including:
  • Workstation build checklists
  • Employee onboarding/offboarding processes
• Participate in handoff sessions to ensure service desk readiness and ongoing client support
• Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility
• Manage service and project tickets, ensuring timely updates and resolution
• Collaborate with teams to ensure smooth IT transitions and secure environments

Requirements

• Strong communication skills (written and verbal)
• Excellent time management and organizational skills
• Ability to multitask in fast-paced environments
• Strong problem‑solving mindset and attention to detailTeam‑oriented with the ability to collaborate across functions

Technical Skills

• Strong knowledge of Microsoft 365 services
• Basic to intermediate knowledge of:
  • Active Directory & Group Policy
  • DNS and networking fundamentals
• Experience with:
  • RMM tools (Datto, Kaseya)
  • PSA tools (ConnectWise)
  • Email security (Microsoft Defender, Mimecast)
• Understanding of endpoint, network, and security technologies

Experience Required

• At least 1 year of experience in an MSP environment
• Hands‑on experience deploying:
  • EDR, SIEM, MFA, MDM, antivirus, and access control solutions
• Experience with virtualization and cloud platforms:
  • VMware, Hyper‑V, AWS, or Azure
• Familiarity with:
  • Microsoft Defender (email protection)
  • RMM tools (Kaseya VSA, Datto RMM)

Nice to Have

• Experience with:
  • Dark web monitoring tools
  • MFA solutions (Microsoft, DUO)
  • Web/DNS protection tools (e.g., Cisco Umbrella)
  • EDR solutions (e.g., SentinelOne)

Benefits

• HMO
• Work From Home (WFH) setup
• Government‑mandated benefits
• Opportunity to gain global exposure working with international clients
• Strong focus on career growth and professional development