Onboarding / Security Engineer (WFH)

Prime System Solutions; Philippines; Remote; PHP 360,000 - 540,000; Full time

Benefits offered by this job

HMO

Work From Home (WFH) setup

Government-mandated benefits

Opportunity to gain global exposure

Focus on career growth and professional development

Job summary

A leading IT services provider in the Philippines is seeking IT professionals to support client transitions and managed services rollouts. The role involves onboarding, security tool deployment, and environment discovery. Candidates should have at least 1 year of experience in MSP environments and familiarity with security technologies. Benefits include work-from-home setup, government-mandated benefits, and opportunities for career growth and global exposure.

Qualifications

• At least 1 year of experience in an MSP environment.
• Hands-on experience deploying EDR, SIEM, MFA, MDM, antivirus, and access control solutions.
• Understanding of endpoint, network, and security technologies.

Responsibilities

• Communicate regularly with clients and stakeholders for updates.
• Perform environment discovery using diagnostic tools.
• Support the transition to new managed services plans.
• Deploy and configure security tools, including EDR and SIEM solutions.
• Create and update technical documentation.
• Participate in handoff sessions for service desk readiness.
• Participate in handoff sessions and coordinate with vendors to resolve issues.
• Manage service and project tickets and ensure timely updates.
• Collaborate to ensure smooth IT transitions and secure environments.

Skills

Communication skills (written and verbal)

Time management and organizational skills

Multitasking in fast-paced environments

Problem-solving mindset

Attention to detail

Team-oriented

Tools

Microsoft 365 services

RMM tools (Datto, Kaseya)

PSA tools (ConnectWise)

Email security (Microsoft Defender, Mimecast)

Active Directory & Group Policy

VMware, Hyper‑V, AWS, Azure

Mimecast

Azure AD

Email security

EDR

SIEM

Job description

We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on onboarding, security tool deployment, environment discovery, and documentation, working closely with internal teams and client stakeholders. The ideal for candidates experienced in MSP environments, security tools, and cloud/endpoint deployments.

Key Responsibilities

• Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations
• Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health
• Support the transition to new managed services plans, ensuring minimal disruption to business operations
• Deploy and configure security and managed services tools, including:
  • Endpoint Detection & Response (EDR)
  • SOC/SIEM solutions
  • Web and DNS protection tools
  • Microsoft 365 security tools
• Install and manage solutions such as:
  • Backup and monitoring tools
  • Microsoft Defender, Azure AD, and email security platforms
  • RMM tools (e.g., Datto, Kaseya)
  • PSA/helpdesk tools (e.g., ConnectWise)
• Create and update technical documentation, including:
  • Workstation build checklists
  • Employee onboarding/offboarding processes
• Participate in handoff sessions to ensure service desk readiness and ongoing client support
• Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility
• Manage service and project tickets, ensuring timely updates and resolution
• Collaborate with teams to ensure smooth IT transitions and secure environments

• Strong communication skills (written and verbal)

• Excellent time management and organizational skills

• Ability to multitask in fast-paced environments

• Strong problem-solving mindset and attention to detail

• Team-oriented with the ability to collaborate across functions

Technical Skills:

• Strong knowledge of Microsoft 365 services
• Basic to intermediate knowledge of:
  • Active Directory & Group Policy
  • DNS and networking fundamentals
• Experience with:
  • RMM tools (Datto, Kaseya)
  • PSA tools (ConnectWise)
  • Email security (Microsoft Defender, Mimecast)
• Understanding of endpoint, network, and security technologies

Experience Required

• At least 1 year of experience in an MSP environment
• Hands-on experience deploying:
  • EDR, SIEM, MFA, MDM, antivirus, and access control solutions
• Experience with virtualization and cloud platforms:
  • VMware, Hyper‑V, AWS, or Azure
• Familiarity with:
  • Microsoft Defender (email protection)
  • RMM tools (Kaseya VSA, Datto RMM)

Nice to Have:

• Experience with:
• Dark web monitoring tools
• MFA solutions (Microsoft, DUO)
• Web/DNS protection tools (e.g., Cisco Umbrella)
• EDR solutions (e.g., SentinelOne)

• HMO
• Work From Home (WFH) setup
• Government‑mandated benefits
• Opportunity to gain global exposure working with international clients
• Strong focus on career growth and professional development