On-site Technology Support Specialist

EY; Philippines; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Continuous learning

Flexible working arrangements

Diversity and inclusion

Job summary

EY Philippines invites applications for an On-site Technology Support Specialist (Associate) within Enterprise Technology. The role provides hands-on support to EY staff, deploying hardware and software, provisioning devices for hires, and resolving incidents in a fast-paced environment.

You will work in-office, collaborate with IT teams, and deliver reliable technology services across the country. The ideal candidate has 2–4 years of end-user support experience, strong customer service mindset,

Qualifications

• Excellent communication, interpersonal, organizational and time-management skills.
• Strong customer service orientation.
• Proven multitasking abilities in a fast-paced environment.
• Ability to liaise with end users and IT personnel at all levels.
• Effective communication with supervisor and peers.
• Approximately 2–4 years of end-user technology support experience.

Responsibilities

• Facilitate and support hardware and software deployment to end users, including installation, configuration and testing of firm hardware.
• Provide provisioning and deprovisioning support for new hires and separations.
• Assist with repair of end-user hardware and reinstallation of software to resolve incidents.
• Resolve incidents related to end-user software and hardware, including mobile devices.
• Provide after-hours support for escalated issues and tasks from the Service Desk or supervisor.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution).
• Assist with technology support for firm-sponsored functions/meetings.
• Serve as remote hands for EY Technology functions such as Telecommunications and Hosting.
• Maintain understanding of EY Technology offerings to address end user needs.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Time management

Customer service mindset

Multitasking

Stakeholder liaison

Education

Bachelor's degree or equivalent

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

On-site Technology Support Specialist

(Associate)

Enterprise Technology (ET)

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.

The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.

Your key responsibilities

• Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
• Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) as assigned and in accordance with firm policy and EY Technology process.
• Assist with technology support for firm sponsored functions/meetings.
• Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents.
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
• The role receives direct oversight from a supervisor with regular contact to assign and monitor activities
• This role is required to physically work in an EY office.

Skills and attributes for success

• Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
• Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
• A Bachelor's degree or equivalent work experience is desirable.

To qualify for the role you must have

• Excellent communication, interpersonal, organizational, and time management skills.
• Excellent customer service attitude.
• Demonstrated multitasking abilities in a fast-paced environment
• Ability to liaise and work effectively with all levels of end users and IT personnel.
• Ability to communicate effectively with supervisor and peers.
• Approximately 2-4 years of experience in end user technology support

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Make your mark.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.