On-Site Network & AV Support Engineer

Anixter International; Philippines; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading global distributor is seeking an Associate Engineer – Support in the Philippines to manage service support for end-user customers. Responsibilities include troubleshooting ethernet networking issues, managing inquiries via phone and email, and delivering exceptional customer service. A Bachelor’s degree in Engineering or related fields along with at least one year of experience in network and AV support is required. Ideal candidates exhibit a strong customer-centric approach and proficiency in Microsoft Office. Competitive package offered.

Qualifications

• 1 year experience supporting network and AV operations.
• Experience delivering support in ethernet technologies.
• Ability to manage MS O365 and other applications.

Responsibilities

• Manage service support to end users via phone, email, and ticketing.
• Troubleshoot and resolve networking problems.
• Deliver exceptional customer service for infrastructure support.

Skills

Network routing & switching

Customer-centric mindset

Proficiency with Microsoft Office

Excellent oral and written communication

Education

Bachelor's Degree in Engineering or related discipline

CCNA or JNCIA Certification

Job description

A leading global distributor is seeking an Associate Engineer – Support in the Philippines to manage service support for end-user customers. Responsibilities include troubleshooting ethernet networking issues, managing inquiries via phone and email, and delivering exceptional customer service. A Bachelor’s degree in Engineering or related fields along with at least one year of experience in network and AV support is required. Ideal candidates exhibit a strong customer-centric approach and proficiency in Microsoft Office. Competitive package offered.