On-Site L1 IT Service Desk Analyst in Taguig

Canon Business Service Centre Philippines; Taguig; Presencial; PHP 335.000 - 469.000; Jornada completa

Descripción de la vacante

Canon Business Service Centre Philippines in Taguig is seeking an L1 Service Desk Analyst to deliver first-line technical and customer support for internal and external users. This full-time, on-site role involves logging incidents, diagnosing basic issues, and guiding users through solutions while ensuring a positive service experience.

You will escalate complex problems per procedure, maintain documentation, and contribute to ongoing improvements in support processes in a BPO/shared services

Formación

• Strong technical support and troubleshooting capabilities for hardware, software, and networks.
• Excellent customer service to manage inquiries and deliver a positive experience.
• Solid analytical abilities to assess incidents and identify root causes.
• Experience in a service desk or IT support, preferably in a BPO/shared services.

Responsabilidades

• Receive and log incidents and service requests; perform initial diagnosis.
• Escalate complex issues to higher support tiers per procedures.
• Maintain tickets until resolution; provide user updates and SLA adherence.
• Document processes and contribute to continuous improvement.

Conocimientos

Technical Support

Customer Service

Analytical Skills

Communication Skills

Educación

IT/CS degree or equivalent

Descripción del empleo

Canon Business Service Centre Philippines in Taguig is seeking an L1 Service Desk Analyst to deliver first-line technical and customer support for internal and external users. This full-time, on-site role involves logging incidents, diagnosing basic issues, and guiding users through solutions while ensuring a positive service experience.

You will escalate complex problems per procedure, maintain documentation, and contribute to ongoing improvements in support processes in a BPO/shared services