On-Site Field Technician (Solutions Camera/AV)

Chooch; San Mateo; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K with 3% match

Extensive PTO

Life insurance

Job summary

Chooch is seeking a motivated and detail-oriented Field Technician to support the deployment of AI-powered computer vision systems in healthcare and industrial environments. You will work under the guidance of a Senior AI Field Engineer and with customers to help with system performance, site surveys, camera layout planning, low-voltage infrastructure mapping, data collection, and hands-on field work.

This is an ideal opportunity for someone early in their technical career who wants exposure to

Qualifications

• Minimum 4+ years in a technician or similar role.
• Strong networking, routing, and firewall concepts.
• Experience with Linux and Windows systems.
• Ability to read and produce technical documentation.
• Willingness to travel for on-site deployments.

Responsibilities

• Design and manage technician scheduling and coverage models to meet customer needs.
• Gather requirements and define specifications for software-driven camera deployments.
• Oversee planning through execution with installers and partners.
• Design end-to-end camera system configurations, including visibility layout and network dependencies.
• Configure and validate software components and device provisioning services.
• Create test plans and verify connectivity, latency, and security.
• Produce and maintain deployment documentation for repeatability and handoff.
• Provide feedback to Product/Engineering for tooling improvements.
• Travel for on-site implementation and validation.

Skills

Field technician experience

Networking for software systems

Linux/Windows administration

Customer communication

Job description

About the Role:

We are looking for a motivated and detail-orientedField Technicianto support the deployment of AI-powered computer vision systems in healthcare and industrial environments. In this role, you will work closely under the guidance of a Senior AI Field Engineer and with customers to help with system performance, site surveys, camera layout planning, low-voltage infrastructure mapping, data collection, and hands-on field work.

This is an ideal opportunity for someone early in their technical career who wants exposure to real-world AI applications, system deployments, and the physical infrastructure behind modern vision-based solutions.

Role Responsibilities:

• Operational planning & scheduling ownership: Design and manage technician scheduling, routing, capacity planning, and coverage models to meet customer needs and requirements.
• Systems analysis & consulting: Partner with customers and internal stakeholders to gather requirements and define functional specifications for software-driven camera/AV deployments (workflows, visibility, deployments, analytics, alerting, reliability).
• Supervise and lead: Oversee planning through execution of deployed AI systems with our technician installers and partners.
• Solution design: Design end-to-end camera system configurations, including visibility layout, network/service dependencies, and integration points
• Software configuration & implementation: Configure and validate application components (e.g., VMS/NVR software, edge services, management tooling, device provisioning services, according to defined specs.)
• Testing & verification: Create and follow through on test plans to validate functionality and performance (connectivity, stream quality, latency, failover, monitoring/alerts, security hardening), and document results.
• Documentation: Produce and maintain technical documentation for customer dedicated deployments, including camera layout-mapping systems, system design notes, configuration baselines, runbooks, and deployment/validation procedures for repeatability and support handoff.
• Cross-functional feedback loop: Provide structured feedback to Product/Engineering, management, and leadership on continuous improvement of deployment tooling and product reliability.
• 4+ in a technician or software/systems administration, solutions engineering, planning/ deployment role (camera/AV/security domain experience is a plus).
• Strong proficiency with networking for software systems (TCP/IP, routing/VLAN concepts, DNS, DHCP, firewall rules, RTSP/ONVIF concepts where applicable).
• Ability to troubleshoot using logs/metrics, command line tools, and structured root-cause analysis.
• Experience with Linux and/or Windows administration and service configuration.
• Ability to read and produce technical documentation, diagrams, and implementation runbooks.
• Strong customer communication skills (requirements discovery, explaining tradeoffs, documenting decisions).
• Comfortable with travel for on-site implementation and validation as needed.

Chooch offers extensive benefits including health, dental, vision insurance, 401K with 3% match, extensive PTO, and life insurance policies included.