Omnichannel Patient Care Specialist

Canon Business Service Centre Philippines; Philippines; On-site; PHP 391,000 - 580,000; Full time

Job summary

Canon Business Service Centre Philippines is seeking a qualified healthcare-support professional to manage high-volume patient inquiries via phone and email in a patient-focused environment. The role requires coordinating with clinics, pharmacies and internal teams to resolve requests efficiently.

The ideal candidate will have a healthcare background, 3+ years in relevant roles, strong English communication, and a proactive, service-oriented mindset.

Qualifications

• Bachelor’s degree in Nursing, Healthcare Administration or medicine relevant field is strongly recommended.
• At least 3 years’ experience required in Call-centre, healthcare support, data processing or administrative role.
• Previous experience with high volume customer queries and resolutions.
• Customer facing and complaint handling experience.
• Demonstrate strong communications skills in English language.

Responsibilities

• Handle high-volume inbound and outbound patient inquiries via phone and email.
• Clarify needs, assist with requests for resources, and escalate when required.
• Resolve complaints with empathy and focus on patient success.
• Maintain accurate patient information across interconnected systems.
• Coordinate with clinical, operations, pharmacies and other stakeholders.
• Respond to information requests in an omnichannel environment and aim for first-call resolution.
• Prioritize and complete allocated work.
• Operate and adapt to multiple systems to improve efficiency and service quality.

Skills

Communication skills

English proficiency

Customer service

Problem solving

Multitasking

Attention to detail

Education

Bachelor’s degree in Nursing

Healthcare Administration

Medicine relevant field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Canon Business Service Centre Philippines is seeking a qualified healthcare-support professional to manage high-volume patient inquiries via phone and email in a patient-focused environment. The role requires coordinating with clinics, pharmacies and internal teams to resolve requests efficiently.

The ideal candidate will have a healthcare background, 3+ years in relevant roles, strong English communication, and a proactive, service-oriented mindset.