OIC Service Center

Select Goods; Calamba; On-site; PHP 300,000 - 420,000; Full time

Job summary

Vivo is hiring in Calamba, Laguna for a Service Engineer to inspect, diagnose, and repair mobile devices, ensuring all work meets Vivo’s quality standards.

You will record service orders accurately, maintain complete records, communicate professionally with customers, and keep a clean, organized service center. You’ll also participate in technical training and support after-sales operations as needed.

Qualifications

• Diploma or degree in electronics/IT preferred.
• Basic knowledge of smartphone hardware and software.
• Experience in mobile phone repair preferred; fresh graduates welcome.
• PRC License holders preferred (Electronics Technician/Engineer).

Responsibilities

• Inspect, troubleshoot, diagnose, and repair mobile devices.
• Log service orders accurately and keep records.
• Assist customers professionally and address concerns.
• Maintain 6S and a clean service center.
• Attend training sessions and improve service performance.
• Support other after-sales tasks as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Vocational diploma or bachelor’s degree in Electronics/Telecommunications/Information Technology

Tools

Service order system

Office applications

Job description

VIVO IS HIRING

Position: Service Engineer (SE)

JOB RESPONSIBILITIES

Mobile Phone Repair

• Conduct device inspection, troubleshooting, diagnosis, and repair.

• Ensure all repairs comply with vivo’s quality and service standards.

System Operation

• Accurately and promptly record and update service orders in the system.

• Maintain complete, accurate, and traceable service records.

Customer Service

• Communicate professionally with customers throughout the repair process.

• Provide courteous, patient, and professional assistance to address customer concerns and ensure customer satisfaction.

Workplace and Environment Maintenance

• Comply with the company’s 6S standards.

• Maintain a clean, organized, and safe workplace and service center environment.

Training and Meetings

• Participate actively in technical training sessions and meetings organized by vivo headquarters.

• Continuously improve technical knowledge, professional skills, and service performance.

Other Duties

• Perform other after-sales service-related tasks assigned by the immediate supervisor.

• Cooperate effectively with team members and support overall service operations.

QUALIFICATIONS

• Vocational diploma or bachelor’s degree in Electronics, Telecommunications, Information Technology, or a related field is preferred.

• Basic knowledge of smartphone hardware and software.

• Proficient in using common office applications and service order systems.

• Strong customer service orientation with good communication skills.

• Ability to patiently and professionally address customer concerns.

• Previous experience in mobile phone or electronic product repair is preferred.

• Fresh graduates with strong potential are welcome to apply.

• PRC License holders are highly preferred, particularly:

  • Electronics Technician

  • Electronics Engineer