OCC EUC Engineer

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

RELX is seeking an experienced Systems/Infrastructure Engineer to support enterprise Windows environments, AD, DNS/DHCP, and cloud services (AWS/Azure). You will lead a technical team and drive incident management, changes, and automation, collaborating closely with development groups and vendors to meet deadlines.

We value strong communication, learning agility for enterprise AI tools, and the ability to quickly adapt to evolving technology stacks.

Qualifications

• Bachelor's degree and 5–7 years in systems or infrastructure engineering.
• Experience in technical leadership or SME capacity.
• Advanced knowledge of Windows servers, AD, DNS, and DHCP.
• Experience with Entra ID/Active Directory and cloud (AWS/Azure).
• Experience administering Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams).
• Experience with third‑party SaaS services (Saviynt, ChatGPT Enterprise, Claude AI).
• Knowledge of incident management, change requests, and major incident handling.
• Scripting for automation and familiarity with virtual server environments.

Responsibilities

• Lead a team of technical resources on initiatives, projects, optimization, and operations.
• Diagnose problems with applications and systems using structured approaches.
• Coordinate changes, service requests, and incident resolution.
• Collaborate with development groups, support teams, and vendors to meet deadlines.
• Provide on‑call support and after‑hours coverage as needed.

Skills

Windows infrastructure

Cloud platforms

Microsoft 365

Identity platforms

Automation scripting

Incident management

Education

Bachelor’s degree

Tools

Entra ID/Active Directory

AWS

Azure

Saviynt

ChatGPT Enterprise

Claude AI

Job description

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

QUALIFICATIONS

• Bachelor’s degree holder 5-7 years of systems or infrastructure engineering experience.
• Prior experience in a technical leadership or SME capacity is desirable.
• Advanced knowledge of Windows systems and infrastructure (Windows servers, AD, DNS, and DHCP).
• Demonstrated experience in enterprise identity platforms (Entra ID/Active Directory) and public cloud (AWS and/or Azure).
• Experience in managing and supporting Microsoft 365 services (Exchange Online, SharePoint, OneDrive, and Microsoft Teams).
• Experience managing and supporting third-party and SaaS-based services (e.g., Saviynt, ChatGPT Enterprise, Claude AI).
• Knowledge in incident management, service request fulfillment, change requests, and major incident management.
• System installation and troubleshooting experience.
• Advanced understanding of system and problem management tools.
• Advanced knowledge of scripts for automation.
• Knowledge of virtual server environments and thin clients.
• Knowledge of system recovery procedures.
• Good oral and written communication skills.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

ACCOUNTABILITIES

• Demonstrate thorough understanding of major system components in completing assigned tasks (e.g., Windows infrastructure, AD, DNS, DHCP, Microsoft 365, AWS, and/or Azure, Microsoft 365).
• Leading a team of technical resources on team initiatives, projects, optimization, and operations.
• Diagnose problems with application programs, common systems, or systematic questioning techniques.
• Configure controls; install or troubleshoot systems within multiple system environments.
• Provide prompt recovery and problem escalation using multiple system management and problem management tools.
• Partner closely with development groups, support groups, and vendors to coordinate and communicate/escalate problems as appropriate to meet assigned deadlines.
• Assist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operation.
• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
• Diagnose system performance problems.
• Perform online system functions to assist with tasks encountered in the execution of daily responsibilities such as utility functions and editing of files.
• Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
• Manage incident response and major incidents.
• Proper implementation of team changes and service requests.
• Proper creation, execution, documentation, and closure of tasks, changes, and requests.
• Participate in an on-call rotation, supporting escalations and providing after-hours support as needed.
• All other duties as assigned.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.