OCC EUC Engineer

Relx Plc; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Relx Plc in Manila seeks an OCC EUC Engineer to lead and support Windows-based infrastructure, AD, DNS, DHCP, and cloud integrations. You will oversee enterprise identity (Entra ID/AD), Microsoft 365 services, and hybrid SaaS tools, working with Dev and support teams to stabilize operations.

The role requires 5–7 years of experience, strong troubleshooting and automation scripting, and the ability to guide technical initiatives in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in IT, engineering, or related field.
• 5–7 years of systems/infrastructure engineering experience.
• Technical leadership or SME experience is desirable.
• Strong knowledge of Windows systems and infrastructure.
• Experience with enterprise identity platforms and cloud (AWS/Azure).
• Experience with Microsoft 365 services and SaaS management.
• Fundamental incident management and change control experience.

Responsibilities

• Lead a team on initiatives, projects, and operations.
• Diagnose problems across systems or applications and escalate as needed.
• Configure and troubleshoot multiple system environments and services.
• Collaborate with development and support groups to optimize monitoring and recovery.
• Develop scripts and automation for common tasks.
• Manage incident response and major incidents.
• Participate in on-call rotations and after-hours support.

Skills

Windows Server

AD/Entra ID

Cloud (AWS/Azure)

Microsoft 365

Automation scripts

Incident management

Team leadership

SaaS management

Education

Bachelor's degree

Tools

Saviynt

ChatGPT Enterprise

Claude AI

Job description

## OCC EUC EngineerApply: Manila: Full time: Posted Today: R119620**QUALIFICATIONS:*** Bachelor’s degree holder* 5-7 years of systems or infrastructure engineering experience.* Prior experience in a technical leadership or SME capacity is desirable.* Advanced knowledge of Windows systems and infrastructure (Windows servers, AD, DNS, and DHCP).* Demonstrated experience in enterprise identity platforms (Entra ID/Active Directory) and public cloud (AWS and/or Azure).* Experience in managing and supporting Microsoft 365 services (Exchange Online, SharePoint, OneDrive, and Microsoft Teams).* Experience managing and supporting third-party and SaaS-based services (e.g., Saviynt, ChatGPT Enterprise, Claude AI).* Knowledge in incident management, service request fulfillment, change requests, and major incident management.* System installation and troubleshooting experience.* Advanced understanding of system and problem management tools.* Advanced knowledge of scripts for automation.* Knowledge of virtual server environments and thin clients.* Knowledge of system recovery procedures.* Good oral and written communication skills.* Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives **ACCOUNTABILITIES:*** Demonstrate thorough understanding of major system components in completing assigned tasks (e.g., Windows infrastructure, AD, DNS, DHCP, Microsoft 365, AWS, and/or Azure, Microsoft 365).* Leading a team of technical resources on team initiatives, projects, optimization, and operations.* Diagnose problems with application programs, common systems, or systematic questioning techniques.* Configure controls; install or troubleshoot systems within multiple system environments.* Provide prompt recovery and problem escalation using multiple system management and problem management tools.* Partner closely with development groups, support groups, and vendors to coordinate and communicate/escalate problems as appropriate to meet assigned deadlines.* Assist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operation.* Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.* Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.* Diagnose system performance problems.* Perform online system functions to assist with tasks encountered in the execution of daily responsibilities such as utility functions and editing of files.* Develop lists/scripts for execution of commonly used processes and automation of simple tasks.* Manage incident response and major incidents.* Proper implementation of team changes and service requests.* Proper creation, execution, documentation, and closure of tasks, changes, and requests.* Participate in an on-call rotation, supporting escalations and providing after-hours support as needed.* All other duties as assigned.