Nurse Case Management Support – Supervisor (USRN)

Genfinity Philippines, Inc.; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Genfinity Philippines, Inc. seeks a dedicated Nurse Case Management Support Nurse Supervisor in the Philippines to oversee daily operations for Nurse Case Management services.

You will supervise, coach, and coordinate a team of support nurses handling workers’ compensation cases, ensuring quality, timeliness, and compliance with client requirements. You will partner with Nurse Case Managers and clinical leadership to identify workflow improvements, provide training, and manage escalations while

Qualifications

• Active nursing license in the Philippines and in the mainland US.
• Minimum of 3 years supporting U.S. healthcare operations.
• Minimum of 2 years in lead, supervisory, quality review, training, or team coordination.

Responsibilities

• Provide day-to-day supervision, coaching, and support for Nurse Case Management Support Nurses.
• Monitor queues, case assignments, turnaround times, and documentation quality for timely support.
• Ensure team adherence to jurisdictional requirements, client instructions, and internal protocols.
• Audit case documentation and communications for accuracy and completeness.
• Serve as escalation point for questions related to worker permissions, attorney representation, and compliance.
• Coordinate training for new hires and ongoing competency development.
• Collaborate with Nurse Case Managers and leadership to resolve workflow barriers and improve processes.
• Track trends and identify opportunities to strengthen efficiency and quality.

Education

Active nursing license (Philippines and US)

Tools

MS Office Suite

Electronic Medical Records

Case management platforms

Job description

Role Overview

The Nurse Case Management Support Nurse Supervisor is a Philippines-based, U.S.-licensed nurse responsible for overseeing daily support nurse operations for Nurse Case Management services. This role supports quality, timeliness, compliance, training, escalation management, and workflow consistency for team members assisting Nurse Case Managers with workers’ compensation claims.

Primary Duties and Responsibilities

• Provide day-to-day supervision, coaching, and support for Nurse Case Management Support Nurses.
• Monitor work queues, case assignments, turnaround times, and documentation quality to ensure timely and accurate support to Nurse Case Managers.
• Ensure team members follow jurisdictional requirements, client instructions, injured worker contact permissions, and internal case management protocols.
• Review or audit documentation summaries, injured worker communications, provider letters, work status updates, and case file attachments for accuracy and completeness.
• Serve as escalation point for questions related to injured worker contact permissions, attorney representation, employer coordination, service instructions, and compliance concerns.
• Coordinate training for new hires and ongoing competency development related to workers’ compensation, documentation standards, communication expectations, and case management workflows.
• Partner with Nurse Case Managers and clinical leadership to resolve workflow barriers and improve support processes.
• Track trends, identify process improvement opportunities, and recommend changes to strengthen efficiency, quality, and compliance.
• Perform other assigned duties and responsibilities as deemed necessary.

Qualifications

• An active Nursing license in the Philippines and in the mainland US.
• At least 3 years of experience supporting U.S. healthcare
• At least 2 years of lead, supervisory, quality review, training, or team coordination experience.
• Experience in Workers’ Compensation, Utilization Review, Case Management, or related clinical operations preferred.
• Strong knowledge of clinical documentation, medical terminology, provider communication, injured worker communication, and case management support workflows.
• Ability to coach team members, manage escalations, monitor productivity, and reinforce quality and compliance expectations.
• Excellent written and verbal communication skills, sound judgment, strong decision-making, and demonstrated problem-solving ability.
• Proficient computer literacy, including MS Office Suite, electronic medical records, and case management platforms.
• Willing to work any assigned shift during a work week to support U.S. business hours and client needs.
• Availability to work from Makati City or any assigned office location, as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.