NOW HIRING | Customer Service Representative – Healthcare | Davao

Sutherland; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sutherland in Davao is seeking a Customer Service Associate to support our Health Insurance & Medical Plans account. You will assist members with questions about benefits and claims, clarify coverage, and help with enrollment requests.

The role emphasizes delivering clear, timely, and helpful support across the healthcare experience. The ideal candidate has a bachelor’s degree or equivalent experience and at least 6 months in a BPO setting, preferably with healthcare insurance exposure.

Qualifications

• Bachelor’s Degree or equivalent relevant experience is preferred.
• At least 6 months of BPO experience; healthcare insurance exposure is a plus.
• Ability to understand customer needs and respond appropriately.
• Comfortable working with internal systems and client-specific tools.

Responsibilities

• Assist customers and patients by addressing concerns related to products, services, and enrollment processes.
• Handle customer and account inquiries, process requests, and provide accurate information.
• Build and maintain professional relationships with customers, patients, and internal team members.
• Accurately record, update, and manage customer information and interactions within the CRM system.
• Manage assigned inbound and outbound calls while ensuring each interaction is handled appropriately.

Skills

BPO experience

Healthcare insurance knowledge

CRM familiarity

Customer needs assessment

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

As a Customer Service Associate supporting our Health Insurance & Medical Plans account in Davao, you’ll assist members with questions about their healthcare benefits and claims. You’ll help clarify coverage details, investigate payment and claim denial concerns, and provide assistance with enrollment-related requests. Your role is to deliver clear, timely, and helpful support throughout the member’s healthcare experience.

What You’ll Do

• Assist customers and patients by addressing concerns related to products, services, and enrollment processes.

• Handle customer and account inquiries, process requests, and provide accurate information based on their needs.

• Build and maintain professional relationships with customers, patients, and internal team members.

• Accurately record, update, and manage customer information and interactions within the CRM system.

• Manage assigned inbound and outbound calls while ensuring each interaction is handled appropriately.

What We’re Looking For

• Bachelor’s Degree or equivalent relevant experience is preferred.

• At least 6 months of BPO experience; experience supporting healthcare insurance is an advantage.

• Ability to understand customer needs and requirements and respond appropriately.

• Comfortable working with internal systems and client-specific tools.