Network Operations Center Engineer

Acquire Intelligence; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

Acquire Intelligence is seeking a Network Monitoring and Incident Response specialist to join我们的 team in a fast-paced environment. You will monitor network performance, respond to alerts, and troubleshoot issues to maintain service quality.

The role includes fault management, service provisioning, and detailed documentation to prevent recurrence. Strong communication and analytical skills are essential to succeed in this position.

Qualifications

• Bachelor’s Degree in Information Technology, Engineering or equivalent.

Responsibilities

• Network Monitoring and Incident Response: monitor performance metrics, respond to alerts, troubleshoot issues.
• Fault Management & Troubleshooting: investigate faults, implement solutions, document resolutions.
• Service Provisioning & Activation: configure and activate services for providers, ensure timely delivery.
• Documentation & Reporting: maintain records, generate reports, update SOPs.

Skills

Strong networking

Effective communication

Attention to detail

Problem solving

Ability to work with minimal supervis

Education

Bachelor’s Degree in IT, Engineering or equivalent

CCNA/JNCIA preferred

Tools

Solarwinds

UNMS

PuTTY

SCP

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• HMO coverage for you and your family**
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year

Full-time Job Description

Role and Responsibilities Include:

Network Monitoring and Incident Response

• Actively monitor network performance metrics i.e. device status, packet loss, latency and bandwidth usage using network monitoring tools
• Identify, analyze and respond to network alerts, alarms and performance degradation
• Troubleshoot issues and

Fault Management & Troubleshooting

• Investigate network faults and service interruptions, identifying root causes and implementing corrective actions
• Diagnosing network faults, implementing solutions and documenting resolutions to prevent future occurrences

Service Provisioning & Activation

• Configure and activate services for retail service providers (RSP) ensuring accurate and timely delivery
• Provision network equipment in line with RSP requirements

Documentation & Reporting

• Maintain accurate records of network incidents, maintenance activities, and configurations.
• Generate regular reports on network health, incidents, and resolutions.
• Update and improve troubleshooting guides and standard operating procedures (SOPs).

Work Environment:

• 12/7 shift-based operations, including weekends and public holidays.
• Fast-paced, requiring quick decision-making and with strict service delivery deadlines.

Preferred Skills:

1. 3 years minimum experience in similar role
2. Strong networking knowledge & experience in TCP/IP, routing protocols, switching technologies and firewalls
3. Familiarity with network management & monitoring tools – Solarwinds, UNMS, PuTTY and Secure Copy Protocols (SCP)
4. Effective communication with RSPs, technical teams and management to report issues and updates
5. Strong attention to detail, problem solving and analytical skills
6. Ability to work with minimal supervision

Targets & KPI’s include:

1. Respond to RSP tickets or enquiries within 1 hour
2. Outage notification sent / updated within 30 minutes of detection / receiving new information
3. 95% of orders activated within 2 hours
4. Timely and accurate resolution of customer & network issues - 90% of cases resolved within 48 hours from lodgment

Qualifications and Education Requirements:

1. Bachelor’s Degree in Information Technology, Engineering or equivalent
2. CCNA/JNCIA preferred

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for?

Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!