Night-Shift Service Desk Analyst II – IT Support Pro

Arch Insurance Group Inc.; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

Arch Insurance Group Inc. in the Philippines is seeking a Service Desk Analyst to provide end-user IT support during the night shift, documenting recurring tasks and assisting with user account setup.

The role collaborates with Helpdesk, Desktop Technology, and ATS teams to diagnose and resolve basic to moderate issues, log incidents, and ensure security standards are followed. The candidate should have strong MS Office, Windows, AD, and SCCM/Intune experience, with excellent communication and

Qualifications

• BS in IT or related field required.
• Experience supporting end users in a corporate environment preferred.
• Night shift availability and IT helpdesk experience preferred.

Responsibilities

• Act as the single point of contact for IT support.
• Log, track, and resolve incidents and service requests.
• Restore service quickly within SLA targets.
• Deliver professional, customer-focused support.
• Protect confidential information and maintain security standards.
• Drive continuous service improvement.
• Assist with ad hoc projects and backup for the team.

Skills

MS Office

Office365

Exchange/Outlook

Windows OS

Active Directory

Hardware Troubleshooting

Network Troubleshooting

SCCM/Intune

Customer Service

VM/Citrix

Windows Expertise

Analytics/Excel

Communication/Docs

IT/Insurance terms

Teamwork

Education

BS in IT or related field

Tools

SCCM/Intune

Job description

Arch Insurance Group Inc. in the Philippines is seeking a Service Desk Analyst to provide end-user IT support during the night shift, documenting recurring tasks and assisting with user account setup.

The role collaborates with Helpdesk, Desktop Technology, and ATS teams to diagnose and resolve basic to moderate issues, log incidents, and ensure security standards are followed. The candidate should have strong MS Office, Windows, AD, and SCCM/Intune experience, with excellent communication and