Night-Shift Production Incident Lead

Evismart; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Evi Smart in Taguig, Philippines is seeking a Production Support & Incident Response Lead to own the night shift incident response and platform continuity. You will investigate using logs, dashboards, APIs, and databases, determine safe workarounds, and coordinate with Eng/DevOps as needed while keeping stakeholders informed to minimize disruption.

This role emphasizes business continuity, post-mortems, and proactive incident handling to prevent recurring issues.

Qualifications

• Experience in live production incident management.
• Ability to investigate production problems using logs and dashboards.
• Strong understanding of logs, dashboards, APIs, databases.

Responsibilities

• Lead night-shift incident responses and ensure platform continuity.
• Monitor health and act on warning signs.
• Perform first-line investigation using logs and dashboards.
• Escalate appropriately to Eng/DevOps.
• Communicate clearly to stakeholders during incidents.
• Document incidents and post-mortems.
• Provide handoff to daytime team.

Skills

Incident response

Production support

Log analysis

Monitoring tools

Communication during incidents

Tools

APIs

Databases

Monitoring/observability tools

Dashboards

Job description

Evi Smart in Taguig, Philippines is seeking a Production Support & Incident Response Lead to own the night shift incident response and platform continuity. You will investigate using logs, dashboards, APIs, and databases, determine safe workarounds, and coordinate with Eng/DevOps as needed while keeping stakeholders informed to minimize disruption.

This role emphasizes business continuity, post-mortems, and proactive incident handling to prevent recurring issues.