Night-Shift Digital Advertising Support Specialist (Remote)

AffinityX; Mexico; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Ayala perks

Remote setup tools provided

WFH allowance

HMO on day 1

Mental health program

Life and accident insurance on day 1

Leave credits

Job summary

AffinityX is seeking a Digital Marketing Support Specialist with a strong BPO customer service background to help ensure online advertisements meet client requirements and are delivered on schedule.

You will coordinate with designers, developers, QA, and other stakeholders to test, troubleshoot, and implement campaigns, track requests, and assist with performance reporting.

This role prefers experience in digital advertising production and night shifts, and offers remote work tools and benefits.

Qualifications

• Minimum 2 years of BPO experience in customer service or technical support.
• Experience supporting online advertising campaigns or digital advertising production.
• Familiarity with digital advertisements, creative assets, and campaign requirements.
• Experience in online advertising campaign environments (publisher or agency).
• Excellent written and verbal English communication skills.
• Strong troubleshooting, problem-solving, and coordination skills.
• Ability to work independently and manage multiple tasks.
• Knowledge of ad-serving platforms and creative advertising technologies is an advantage.
• Willing to work a permanent night shift.

Responsibilities

• Provide technical and operational support for online advertising campaigns.
• Assist with advertising implementation, testing, and troubleshooting.
• Review banner ads and other creative materials to ensure they meet technical specifications.
• Investigate and resolve campaign-related technical issues.
• Coordinate with designers, developers, QA, and other stakeholders.
• Track campaign requests, deadlines, and deliverables.
• Support campaign performance reporting and identify opportunities for improvement.
• Communicate campaign updates and technical concerns to relevant teams.

Skills

BPO experience

Digital advertising

English communication

Troubleshooting

Multitasking

Night shift

Tools

Ad-serving platforms

Job description

AffinityX is seeking a Digital Marketing Support Specialist with a strong BPO customer service background to help ensure online advertisements meet client requirements and are delivered on schedule.

You will coordinate with designers, developers, QA, and other stakeholders to test, troubleshoot, and implement campaigns, track requests, and assist with performance reporting.

This role prefers experience in digital advertising production and night shifts, and offers remote work tools and benefits.