Night-Shift BPO Customer Care Pro

NTT DATA, Inc.; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

NTT DATA in Manila is seeking a BPO Customer Care Associate to join our team. The role supports routine and non-routine inquiries, ensuring accurate and timely processing of transactions to meet client SLAs.

You’ll collaborate with first-line management and may participate in SOP preparation and process transitions. The ideal candidate has 1–3 years of relevant experience, a high school diploma (undergraduate coursework preferred), and strong communication and computer skills.

Qualifications

• 1–3 years of relevant experience in a customer service role.
• Strong communication and interpersonal skills.
• Solid computer skills and proficiency with common office software.

Responsibilities

• Handle routine and some non-routine inquiries, escalating complex issues as needed.
• Ensure accurate, timely processing of transactions to meet client SLAs.
• Assist in preparing SOPs and contributing to process transitions.
• Interact with customers and first-line management as part of daily operations.
• Take escalated calls from providers and customers and resolve issues where possible.

Skills

Customer service

Communication

Time management

Attention to detail

MS Office

Education

High School Diploma or equivalent

Undergraduate coursework preferred

Job description

NTT DATA in Manila is seeking a BPO Customer Care Associate to join our team. The role supports routine and non-routine inquiries, ensuring accurate and timely processing of transactions to meet client SLAs.

You’ll collaborate with first-line management and may participate in SOP preparation and process transitions. The ideal candidate has 1–3 years of relevant experience, a high school diploma (undergraduate coursework preferred), and strong communication and computer skills.