Health Claims BPO Supervisor - Night Shift Lead

NTT DATA, Inc.; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

NTT DATA, Inc. in Manila is seeking a BPO Supervisor to lead health claims processing operations during night shifts. The role focuses on supervising teams, ensuring quality service, and achieving productivity targets while coordinating with leadership.

Excellent communication and strong analytical skills are essential, along with at least 5 years of health claims experience and 2+ years in a team-leader role. Overtime and on-site requirements apply.

Qualifications

• 5+ years of strong Health Claims End to End domain knowledge.
• Ability to lead a team and manage workflow.
• Strong communication and customer service skills.

Responsibilities

• Supervise processes and claims processing teams to ensure high quality.
• Distribute work, monitor productivity and quality, review audits.
• Assist team with escalated claims processing issues.
• Monitor team production goals and report to leadership.

Skills

Health Claims End to End

Team Leader

Customer service

Communication skills

Analytical skills

Independence and decision making

Education

Undergraduate or Postgraduate

Tools

MS Office

Data entry

Web-based applications

Job description

NTT DATA, Inc. in Manila is seeking a BPO Supervisor to lead health claims processing operations during night shifts. The role focuses on supervising teams, ensuring quality service, and achieving productivity targets while coordinating with leadership.

Excellent communication and strong analytical skills are essential, along with at least 5 years of health claims experience and 2+ years in a team-leader role. Overtime and on-site requirements apply.