Night Operations Analyst II

126 Northern Operating Srvs Asia; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Northern Trust in Manila is seeking a capable operations professional to ensure timely processing of transactions and delivery against SLAs. You will generate and review reports, resolve issues, and work with supervisors to optimize processes while supporting a risk-conscious culture.

Working at Northern Trust Manila offers a collaborative environment with opportunities for growth, exposure to global financial services, and a shift schedule from 8 PM to 5 AM.

Qualifications

• Good oral and written communication skills are required.
• Analytical and problem-solving skills are required.
• Working knowledge on MS-Excel.
• Basic functional / industry knowledge is preferred.

Responsibilities

• Responsible for ensuring timely and accurate processing of transactions within established guidelines.
• Ensures day to day deliverables are met. Checklists are to be prepared and submitted to the next level on a daily basis.
• Handles resolution of issue highlights issues to the supervisors/experts
• Tracks trends within the daily deliverables(SLA/KRA) and work along with supervisor to enhance their processes / procedures knowledge.
• Responsible for identifying and resolving problems within established guidelines
• Expected to use some initiative but refer more complex problems to supervisors/experts
• Works effectively as a team member but also independently
• Working towards becoming proficient in all areas of the job
• Running and creating formal reports. Creating and executing function specific reports.
• Follows the incident/regulatory breach (operational risks) arising from processes reporting procedure with rigor

Skills

Oral & written communication

Analytical thinking

MS Excel

Industry knowledge

Education

College/university degree

Job description

Northern Trust in Manila is seeking a capable operations professional to ensure timely processing of transactions and delivery against SLAs. You will generate and review reports, resolve issues, and work with supervisors to optimize processes while supporting a risk-conscious culture.

Working at Northern Trust Manila offers a collaborative environment with opportunities for growth, exposure to global financial services, and a shift schedule from 8 PM to 5 AM.