Network Security Support Engineer (L2)

NTT Philippines Solutions Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

NTT Philippines Solutions Inc. is seeking a Network Security Engineer (MS Engineer L2) to deliver managed security services, monitor client infrastructure, and resolve incidents to maintain SLA commitments. The role emphasizes first-line support for standard and low-complexity issues.

You will interface with clients, investigate incidents, perform patching and configuration changes, and prepare reports on service performance and risks. Onsite requirements at Ayala, Makati with dayshift schedule.

Qualifications

• Diploma, degree or equivalent IT qualification.
• Minimum 2–5 years in network security support.
• Experience with Check Point products and security infrastructure.
• Willing to work onsite in Ayala, Makati and support security incidents.

Responsibilities

• Serve as primary interface between client and service provider for technical issues.
• Monitor client infrastructure and solutions to identify incidents.
• Investigate root causes and address incidents and problems.
• Perform approved maintenance including patching and configuration changes.
• Provide telephone or chat support when required.
• Prepare detailed reports on service performance and risks.

Skills

Effective communication

Cross-cultural collaboration

Incident management

Active listening

Problem solving

Adaptability

Client-focused

Education

Diploma/degree in IT/Computing

Tools

Check Point Maestro

Check Point Management Server

Check Point Gateways

Cloud Security knowledge

Job description

NTT Philippines Solutions Inc. is seeking a Network Security Engineer (MS Engineer L2) to deliver managed security services, monitor client infrastructure, and resolve incidents to maintain SLA commitments. The role emphasizes first-line support for standard and low-complexity issues.

You will interface with clients, investigate incidents, perform patching and configuration changes, and prepare reports on service performance and risks. Onsite requirements at Ayala, Makati with dayshift schedule.