Network Security Engineer (L2) | Check Point | Makati (Onsite)

NTT Philippines Solutions Inc.; Makati; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

NTT Philippines Solutions Inc. is seeking a Network Security Engineer (MS Engineer L2) to deliver managed security services, monitor client infrastructure, and resolve incidents to maintain SLA commitments. The role emphasizes first-line support for standard and low-complexity issues.

You will interface with clients, investigate incidents, perform patching and configuration changes, and prepare reports on service performance and risks. Onsite requirements at Ayala, Makati with dayshift schedule.

Qualifikationen

• Diploma, degree or equivalent IT qualification.
• Minimum 2–5 years in network security support.
• Experience with Check Point products and security infrastructure.
• Willing to work onsite in Ayala, Makati and support security incidents.

Aufgaben

• Serve as primary interface between client and service provider for technical issues.
• Monitor client infrastructure and solutions to identify incidents.
• Investigate root causes and address incidents and problems.
• Perform approved maintenance including patching and configuration changes.
• Provide telephone or chat support when required.
• Prepare detailed reports on service performance and risks.

Kenntnisse

Effective communication

Cross-cultural collaboration

Incident management

Active listening

Problem solving

Adaptability

Client-focused

Ausbildung

Diploma/degree in IT/Computing

Tools

Check Point Maestro

Check Point Management Server

Check Point Gateways

Cloud Security knowledge

Jobbeschreibung

Job Description: Network Security Engineer (MS Engineer L2)

The MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L2) focuses on first-line support for standard and low complexity incidents and service requests.

Key Roles and Responsibilities:

• Serve as the primary interface between Client and the service provider for all technical and operational issues

• Monitors client infrastructure and solutions

• Identify problems and errors prior to or when they occur

• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction

• Investigate first line incidents assigned and identify the root cause of incidents and problems

• Fulfill approved requests following agreed procedures

• Provide telephone or chat support to clients when required

• Execute approved maintenance activities including patching and configuration changes

• Follow the required handover procedures for shift changes to ensure service continuity

• Report and escalation incidents where necessary

• Ensure the efficient and comprehensive resolutions of incidents and requests

• Proactively identify opportunities for work optimization

• Update existing knowledge articles or create new ones

• Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities

• Facilitate seamless communication between stakeholders to ensure incident management service delivery and efficiency.

• Provide detailed reports on service performance and potential risks.

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups

• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

• Ability to maintain a positive outlook at work

• Ability to work well in a pressurized environment

• Ability to work hard and put in longer hours when it is necessary

• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

• Ability to adapt to changing circumstances

• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous certifications/experience:

• Check Point Certified Security Administrator (CCSA) or Check Point Certified Expert (CCSE)

• Switches and Routers

• IP Routing

Any of the above certifications is a plus. The MS – Services Engineer (L2) is expected to gain certifications relevant to services supported. Certifications carry additional weight on a candidate’s qualification for the role.

Required Experience:

• With minimum 2 years up to 5 years as a Network Security support resource

• Has 1-2 years of experience in deployment and migration of Check Point Management Server , Check Point Maestro and Check Point Gateways

• Experience with troubleshooting and providing the support required in security / network/ data center/ systems/ and monitoring Services within a medium to large ICT organization.

• Working knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Center, Telephony, Exchange, Cloud, Backup, etc).

• Experience in security products like Firewalls and management server (i.e Check Point NGFW, Check Point Smart-1 Device).

• Knowledgeable in Cloud Security and SASE (i.e Check Point NGFW, Check Point CloudGuard, Check Point Harmony, etc).

• Willing to report onsite (Ayala, Makati) dayshift schedule