IT & Infrastructure Lead (PCI-DSS Compliance)

Adventure Consultancy Solutions Philippines Inc.; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Adventure Consultancy Solutions Philippines Inc. seeks an IT & Infrastructure Team Lead to provide hands-on technical leadership across IT support, infrastructure, security, and PCI DSS controls.

The role coordinates daily delivery, guides the team, and ensures reliable systems, networks, and user services while supporting compliance assessments and remediation activities. Under the Head of Technology, you will escalate decisions as needed and work with internal stakeholders and external

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Hands-on experience in IT operations, infrastructure, systems or network administration, or technical support.
• Experience guiding or coordinating IT personnel.
• Knowledge of PCI DSS controls and compliance processes.
• Ability to translate security requirements into IT operating procedures.
• Working knowledge of IT service management and incident management.

Responsibilities

• Coordinate daily IT support activities and prioritise incidents and service requests.
• Provide escalation support for workstation, network, and endpoint issues while coaching staff.
• Oversee user onboarding/offboarding, including account provisioning and access management.
• Maintain LAN/WAN, servers, endpoints, and security configurations.
• Support PCI DSS control operation, evidence gathering, and remediation tracking.
• Coordinate with PCI auditors and organize requested evidence.

Skills

IT Infrastructure leadership

Team coaching

PCI DSS controls

Security operations

Incident response

Vendor coordination

Network administration

Backup & DR planning

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related discipline

Job description

About the role

The IT & Infrastructure Team Lead provides hands-on technical leadership across IT support, infrastructure, operational security, and PCI DSS-related controls. The role coordinates daily technical delivery, guides support personnel, maintains reliable and secure systems, networks, endpoints, and user services, and supports compliance assessments, evidence gathering, and remediation activities. Working under the direction of the Head of Technology, the position escalates material security, compliance, infrastructure, and resourcing decisions as appropriate.

Key responsibilities

• Coordinate daily IT support activities, allocate and prioritise incidents and service requests, monitor resolution progress, and help ensure service levels and end-user expectations are met.
• Provide technical guidance and escalation support for complex workstation, application, access, endpoint, and network issues while coaching team members and promoting consistent troubleshooting practices.
• Oversee user onboarding and offboarding, including account provisioning, access changes, device deployment, asset tracking, and timely removal of access.
• Coordinate the operation and maintenance of LAN/WAN, network devices, servers, endpoints, business systems, and associated security configurations.
• Implement and maintain PCI DSS-related technical and operational controls covering access control, endpoint protection, secure configurations, asset management, logging, evidence practices, vulnerability follow-up, and remediation.
• Monitor PCI DSS control operation, support periodic reviews, maintain relevant documentation, identify control gaps, and coordinate corrective actions.
• Coordinate with internal stakeholders and external PCI auditors during assessments, organise requested evidence, track action items, and follow through on agreed remediation plans.
• Support information security operations by monitoring reported security concerns, coordinating initial response and escalation, and helping enforce approved security policies and procedures.
• Maintain technical recovery procedures, support backup and recovery checks, and participate in business continuity and disaster recovery tests and improvement activities.
• Monitor network and system performance, availability, and access, and recommend improvements to infrastructure design, capacity, reliability, and security.
• Coordinate IT suppliers and service providers, assist with technical evaluation and procurement of hardware and software, and monitor service delivery against operational requirements.
• Maintain IT procedures, infrastructure records, asset and licence inventories, incident documentation, and concise operational reports for the Head of Technology or relevant stakeholders.

What we’re looking for

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Relevant experience in IT operations, infrastructure, systems or network administration, or technical support, including experience guiding or coordinating other IT personnel.
• Hands-on knowledge of endpoint, server, network, and user-access administration in a business environment.
• Practical understanding of TCP/IP, switches, routers, firewalls, endpoint protection, and access controls.
• Experience implementing, maintaining, or supporting PCI DSS controls in an operating environment, including audit preparation, evidence gathering, control reviews, and remediation tracking.
• Ability to translate security and compliance requirements into practical IT operating procedures and follow-up actions.
• Working knowledge of IT service management, incident prioritisation, documentation, asset management, and vendor coordination.
• Strong problem-solving, communication, planning, and stakeholder-management skills, with the ability to remain hands-on while coordinating team delivery.
• This role focuses on IT support, infrastructure, and the maintenance of security and PCI DSS-related controls; web design, application development, data analytics, and department-wide people-management functions remain with their respective technical owners or department leads.