Network Engineer with CCNA

Universal Access and Systems Solutions Inc.; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Universal Access and Systems Solutions Inc. is seeking a Network Engineer to provide enterprise-level network support and troubleshoot hardware/software issues.

The role emphasizes Cisco technologies, CCNA certification, and hands-on experience in network operations. Responsibilities include configuring devices, monitoring networks, and supporting video/web conferencing, with collaboration across teams and service providers.

Qualifications

• Four-year IT-related degree or equivalent.
• At least 1 year of hands-on network support experience.
• Valid CCNA certification.
• Forty hours of technical networking training in the last 3 years.
• Experience with Cisco ACI, FSO, and DNAC is a plus.

Responsibilities

• Provide first-level network support for WAN/LAN, wired/wireless, voice, and web conferencing.
• Configure, troubleshoot, and perform preventive maintenance on network devices.
• Assist in pre/post-implementation testing and hardware acceptance testing.
• Monitor network infrastructure for availability and performance.
• Prepare reports on network performance, utilization, and availability.
• Generate incident analyses using Cisco ACI, FSO, and DNAC solutions.
• Coordinate with teams, stakeholders, users, and service providers on requests and escalations.
• Communicate outages and escalate as needed, ensuring SLAs are met.
• Update IT service management tickets and document network diagrams and inventories.
• Coordinate video streaming and web conferencing setup with end users.

Skills

Cisco technologies

CCNA

Network troubleshooting

Team collaboration

Documentation

Education

Bachelor's degree in IT or related field

Tools

WhatsUp Gold

Cisco Prime Infrastructure

Cisco ACI

Cisco DNAC

SD-WAN

Job description

We are seeking a highly motivated and detail-oriented Network Engineer to provide enterprise-level network support to internal and external customers. The role is responsible for diagnosing and troubleshooting network-related hardware and software issues, maintaining optimal network performance, and supporting network implementation and enhancement projects.

The ideal candidate must have a strong technical background in Cisco technologies, a valid and verifiable Cisco Certified Network Associate (CCNA) certification, and relevant hands‑on experience in network operations and support. Candidates should also demonstrate excellent problem‑solving skills, attention to detail, and the ability to collaborate effectively across teams.

Key Responsibilities

• Provide first-level support for network-related issues, including WAN/LAN, wired and wireless connectivity, voice, and web conferencing, as well as network enhancement projects.
• Perform network device configuration, troubleshooting, and preventive maintenance semi-annually or as required.
• Assist in network-related activities, including pre- and post-implementation testing, hardware acceptance testing, user acceptance testing, and preventive maintenance of network devices.
• Monitor network infrastructure to ensure system availability and optimal network performance.
• Prepare reports on network performance, link utilization, response time, and network availability.
• Generate incident analysis using Cisco ACI, FSO, and DNAC solutions.
• Coordinate with support teams, stakeholders, end users, and service providers regarding service requests, incident escalations, and resolutions.
• Communicate network outages and technical issues and initiate the appropriate escalation process.
• Prepare incident reports documenting network outages, root cause analysis, and resolutions. Escalate issues to telecommunications service providers and Level 2 support teams while monitoring incident progress and ensuring compliance with Service Level Agreements (SLAs).
• Perform network operational tasks, including IT service management ticket updates, network monitoring, IP address management, network device inventory, and network diagram documentation.
• Manage administrative tasks and coordinate with end users regarding the scheduling, testing, and setup of video streaming and web conferencing services.

Qualifications

• Graduate of a four-year IT-related course or equivalent degree.
• Must have at least one (1) year of relevant hands‑on work experience in network support, particularly in wired and/or wireless LAN environments.
• Must possess a valid and verifiable Cisco Certified Network Associate (CCNA) certification.
• Must have completed at least forty (40) hours of technical training related to computer networking within the last three (3) years.
• With practical experience in Cisco network device configuration, SD-WAN, video/web conferencing, network monitoring tools (e.g., WhatsUp Gold and Cisco Prime Infrastructure), and IT Service Management tools.
• Knowledgeable in the management and operation of Cisco ACI, FSO, and DNAC solutions.
• Strong troubleshooting, analytical, communication, and coordination skills.
• Ability to work collaboratively with technical teams, stakeholders, end users, and service providers.