Network And Voice Specialist

Inchcape Retail Chile; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Career growth

Work‑life balance

Job summary

Inchcape is seeking a Network & Voice Specialist to support and enhance enterprise networking and telephony across APAC markets. You will manage WAN/LAN/WLAN, SD-WAN, firewalls, and voice services while collaborating with global teams to ensure reliability and performance.

The role requires hands-on experience with VPNs, routers, switches, and cloud connectivity, plus ITIL-aligned processes; cloud platforms like Azure are involved.

Qualifications

• Bachelors degree in Information Technology or related field.
• At least 4 years of experience in enterprise network operations, infrastructure support, or related technical roles.
• Cloud networking certifications highly regarded.
• Cisco and Security certifications desirable.
• ITIL v4 Foundation certification desirable.
• Strong hands‑on experience with firewalls, switching, wireless, VPNs, WAN, and SD-WAN technologies.
• Knowledge of Cisco Meraki, Aruba, or similar LAN/Wi‑Fi platforms preferred.

Responsibilities

• Support the day-to-day operations of enterprise WAN, LAN, WLAN, SD-WAN, VPN, firewall, internet connectivity, and voice/telephony services across regional markets.
• Troubleshoot and resolve network and voice incidents, coordinate escalations, and work closely with vendors, carriers, local IT teams, and global stakeholders to restore services efficiently.
• Provide operational support for telephony platforms, including call flows, IP phones, voice gateways, licensing, extensions, user provisioning, office moves, and basic administration tasks.
• Participate in regional and global projects involving network upgrades, cloud connectivity, Wi‑Fi deployments, firewall changes, WAN rollouts, and voice service implementations.
• Support hybrid and cloud-connected environments, including networking activities related to Azure or similar cloud platforms, covering routing, connectivity, segmentation, and integration with enterprise services.
• Ensure compliance with ITIL-aligned change management processes while maintaining accurate technical documentation, network topologies, configurations, IP plans, procedures, and service dependencies.
• Collaborate across multiple time zones, communicate effectively with technical and non-technical stakeholders, and contribute operational recommendations that improve service stability and performance.

Skills

Firewalls

Switching

Wireless

VPNs

WAN

SD-WAN

Voice/telephony

Education

Bachelor's degree in Information Technology or related field

Tools

Fortinet FortiGate

FortiManager

FortiAnalyzer

Cisco Meraki

Aruba

Job description

Job Description:

Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and lead our industry’s transformation.

Join InchcapeDigital, part of Inchcape global network. You’ll explore and develop cutting-edge technology and data solutions that are driving our innovation and unique market position. Thrive as part of a highly collaborative and supportive team of diverse and talented colleagues.

Our IT Operations platform is seeking a Network & Voice Specialist. In this position, you will be responsible for supporting, managing, and continuously improving network and voice services across global markets, with a primary focus on the APAC region while collaborating closely with teams across LATAM and Europe. You will provide technical support across WAN, LAN, WLAN, SD-WAN, firewalls, VPNs, internet connectivity, enterprise telephony platforms, and cloud-connected environments to ensure the stability, security, and performance of critical business services.

What you’ll do

• Support the day-to-day operations of enterprise WAN, LAN, WLAN, SD-WAN, VPN, firewall, internet connectivity, and voice/telephony services across regional markets.
• Troubleshoot and resolve network and voice incidents, coordinate escalations, and work closely with vendors, carriers, local IT teams, and global stakeholders to restore services efficiently.
• Provide operational support for telephony platforms, including call flows, IP phones, voice gateways, licensing, extensions, user provisioning, office moves, and basic administration tasks.
• Participate in regional and global projects involving network upgrades, cloud connectivity, Wi‑Fi deployments, firewall changes, WAN rollouts, and voice service implementations.
• Support hybrid and cloud-connected environments, including networking activities related to Azure or similar cloud platforms, covering routing, connectivity, segmentation, and integration with enterprise services.
• Ensure compliance with ITIL-aligned change management processes while maintaining accurate technical documentation, network topologies, configurations, IP plans, procedures, and service dependencies.
• Collaborate across multiple time zones, communicate effectively with technical and non-technical stakeholders, and contribute operational recommendations that improve service stability and performance.

About you

• Bachelors degree in Information Technology or related field.
• At least 4 years of experience in enterprise network operations, infrastructure support, or related technical roles.
• Cloud networking certifications highly regarded.
• Cisco and Security certifications desirable.
• ITIL v4 Foundation certification desirable.
• Strong hands‑on experience with firewalls, switching, wireless, VPNs, WAN, and SD-WAN technologies.
• Experience with Fortinet solutions (FortiGate, FortiManager, FortiAnalyzer) preferred.
• Knowledge of Cisco Meraki, Aruba, or similar LAN/Wi‑Fi platforms preferred.
• Solid understanding of IPv4, VLANs, routing, NAT, VPNs, and WAN connectivity.
• Basic understanding of enterprise voice/telephony environments is required.
• Experience with platforms such as Avaya, 8x8, Zoom, Genesys, Microsoft Teams, Asterisk, Cisco CUCM, or similar is an advantage.

We offer you

• Supportive Environment: Work alongside a dynamic team committed to your success.
• Career Growth: Were invested in your development and offer ample opportunity for advancement.
• Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
• Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Inchcape Digital employs over 1,300 team members across Colombia and Philippines. Our portfolio includes vehicle distribution for world-renowned brands, market‑leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role