Network Administrator (Fully Remote Philippines)

Intelligent Technical Solutions; Philippines; Remote; PHP 1,463,000 - 1,753,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Maternity/Paternity Leave

Paid US Holidays

Night Shift Bonus

Salary Advancement

Training & Certification

Job summary

Intelligent Technical Solutions is seeking a Network Administrator to provide remote IT support, troubleshoot a range of issues, and uphold our high standards of service for clients. You will be a collaborative problem-solver with attention to detail and strong customer focus.

Responsibilities include resolving Windows and Mac OS issues, M365 and Azure administration, virtualization with VMware/Hyper-V, network devices, and on-call after-hours support for on-site and remote operations.

Qualifications

• Five years of experience in IT Support or a similar role.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience supporting M365 and Azure.
• Proficient in Microsoft Entra Admin Center.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

Responsibilities

• Resolve workstation OS issues.
• Resolve printer issues.
• Resolve standard business application issues.
• Resolve line-of-business application issues (SAGE ERP, QuickBooks).
• Resolve M365 administration issues.
• Resolve server issues.
• Resolve networking issues.
• Act as escalation point for technicians.
• Participate in an on-call rotation for after-hours/weekend support.

Education

IT certifications (CompTIA A+/Network+/Security+ or 3CX)

Tools

VMware

Hyper-V

M365 Admin Center

Azure

Firewall configuration

VLAN configuration

VPN tunnels

SAGE ERP

QuickBooks

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• M365 administration issues of any kind.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Microsoft Entra Admin Center.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPIs:

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Job Requirements:

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor.
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time 40 hours a week:
• Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at Php144,100.00 and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.