Multichannel Patient Support Specialist

VVS. International Medical Center; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health and wellness support

On-the-job training

Career development opportunities

Job summary

VVS International Medical Center in San Fernando, Pampanga, is seeking enthusiastic, customer-focused Customer Service Representatives for full-time voice and non-voice support. You will assist patients and clients, provide information on medical services, appointments and billing, and maintain confidentiality with professionalism, empathy and efficiency.

The role requires clear English communication across channels, with the ability to handle multiple tasks and work with medical staff to

Qualifications

• Excellent communication skills in English for voice and non-voice channels.
• Experience in customer service or call centre is advantageous.
• Reliable, empathetic and patient with clients.

Responsibilities

• Answer patient and client inquiries via phone, email, chat and other channels.
• Provide information on medical services, appointments, billing, and insurance.
• Handle complaints with patience and pursue effective resolutions.
• Schedule and confirm medical appointments and maintain records.
• Document interactions in the client management system with accuracy.
• Collaborate with medical staff to ensure seamless service delivery.
• Maintain knowledge of services and procedures to assist customers.
• Support colleagues and contribute to a positive team environment.

Skills

English proficiency

Customer service

Multitasking

Empathy

Attention to detail

Job description

VVS International Medical Center in San Fernando, Pampanga, is seeking enthusiastic, customer-focused Customer Service Representatives for full-time voice and non-voice support. You will assist patients and clients, provide information on medical services, appointments and billing, and maintain confidentiality with professionalism, empathy and efficiency.

The role requires clear English communication across channels, with the ability to handle multiple tasks and work with medical staff to