CSR Position Available | No Mock Call & No Final Interview

VVS. International Medical Center; Arayat; On-site; PHP 180,000 - 336,000; Full time

Job summary

VVS International Medical Center in Arayat, Pampanga is seeking a Customer Service Representative (CSR) to be the first point of contact for patients and clients.

This full-time role involves responding to inquiries via phone, email, chat and other channels, scheduling appointments and maintaining accurate patient records.

You will provide empathetic, professional service, handle billing inquiries when needed, and uphold strict confidentiality to support exceptional healthcare experiences.

Qualifications

• High school diploma or equivalent
• Proven experience in customer service or call centre
• Excellent communication and listening skills
• Empathetic and patient approach to interactions
• Proficiency with computer and phone systems
• Able to multitask in a fast-paced environment
• Professional demeanour and reliability
• Healthcare terminology knowledge advantageous

Responsibilities

• Respond to patient inquiries via phone, email, chat and other channels
• Provide information about medical services, facilities, doctors and appointment availability
• Schedule and manage patient appointments accurately
• Handle patient concerns with empathy and professionalism
• Process patient registrations and update records
• Assist with billing inquiries and explain charges
• Maintain confidentiality of patient information
• Follow up on appointments and treatment outcomes
• Escalate complex issues to appropriate departments
• Maintain call logs and documentation of interactions

Skills

Communication skills

Customer service

Multitasking

Time management

Empathy

Problem solving

Computer systems

Attention to detail

Education

High school diploma

Tools

Phone systems

Basic software

Job description

About the role

We are seeking a Customer Service Representative (CSR) to join the dynamic team at VVS International Medical Center. This is a full‑time position based in Arayat, Pampanga. As a CSR, you will be the first point of contact for our patients and clients, providing exceptional support and assistance across multiple communication channels. This role is vital to maintaining our commitment to outstanding customer service and ensuring every interaction reflects our dedication to healthcare excellence. We pride ourselves on a straightforward recruitment process—there will be no mock calls or final interview rounds, allowing us to identify the right candidate efficiently.

Key responsibilities

• Respond promptly to patient inquiries via phone, email, chat and other communication channels

• Provide accurate information about medical services, facilities, doctors and appointment availability

• Schedule and manage patient appointments, ensuring details are accurately recorded

• Handle patient concerns and complaints with empathy, professionalism and efficiency

• Process patient registrations and update patient records in the system

• Assist with billing inquiries and explain charges or payment options to patients

• Maintain confidentiality of patient information in accordance with healthcare regulations

• Follow up with patients regarding their appointments and treatment outcomes

• Escalate complex issues to appropriate departments or supervisors when necessary

• Maintain accurate call logs and documentation of all customer interactions

What we're looking for

• High school diploma or equivalent qualification

• Proven experience in a customer service or call centre environment

• Excellent communication skills with the ability to listen actively and respond appropriately

• Strong problem‑solving abilities and a patient, empathetic approach to customer interactions

• Proficiency with computer systems, phone systems and basic software applications

• Ability to multitask and manage time effectively in a fast‑paced environment

• Professional demeanour and a positive attitude towards customer support

• Reliability and punctuality, with strong attendance records

• Knowledge of healthcare terminology or previous experience in a medical setting is advantageous but not essential

What we offer

At VVS International Medical Center, we value our team members and provide a supportive working environment. We offer competitive compensation, opportunities for professional development and training to enhance your customer service skills. Our workplace culture emphasises teamwork, mutual respect and continuous improvement. We are committed to employee wellbeing and provide a positive atmosphere where your contribution is recognised and appreciated. You will have the opportunity to work with a dedicated team in the healthcare sector, making a meaningful difference in patients' lives every day.

About us

VVS International Medical Center is a leading healthcare facility dedicated to providing comprehensive medical services and exceptional patient care. Our mission is to deliver world‑class healthcare with compassion, integrity and professionalism. We are committed to utilising modern medical technology and employing qualified healthcare professionals to ensure the best outcomes for our patients. As a patient‑centric organisation, we believe that outstanding customer service is integral to the healthcare experience. We foster a culture of excellence, innovation and continuous improvement, making us a trusted healthcare provider in the region.