Multichannel Customer Support Specialist

Metacom Careers; Gumaca; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers is seeking a customer service professional to handle inquiries via phone, email, and chat, ensuring timely and professional responses. The role involves collaborating with teammates to boost customer satisfaction and accurately document interactions in the CRM system.

Candidates should have a Bachelor’s degree (preferred) with 0–2 years of experience, strong English language skills, and the ability to multitask. Basic call center software skills are required for daily operations.

Qualifications

• Bachelor’s degree preferred.
• 0–2 years of experience in a customer service role.
• Proficient in English with excellent interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Team player with ability to work collaboratively.
• Basic technical skills related to call center software and systems.

Responsibilities

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, issues, and complaints in a professional and timely manner.
• Collaborate with team members to ensure customer satisfaction and improve service delivery.
• Document customer interactions and feedback accurately in the CRM system.
• Maintain knowledge of product offerings and promotions to provide accurate information to customers.

Skills

English proficiency

Interpersonal skills

Multitasking

Team player

CRM software

Education

Bachelor’s degree

Tools

CRM system

Job description

Metacom Careers is seeking a customer service professional to handle inquiries via phone, email, and chat, ensuring timely and professional responses. The role involves collaborating with teammates to boost customer satisfaction and accurately document interactions in the CRM system.

Candidates should have a Bachelor’s degree (preferred) with 0–2 years of experience, strong English language skills, and the ability to multitask. Basic call center software skills are required for daily operations.