Multi-Channel Customer Support Associate

Yili Joyday Ice Cream; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Yili Joyday Ice Cream in Davao City is seeking a cheerful Customer Service Representative to handle inquiries and provide product information. You will respond via phone, email, or chat and aim to resolve issues promptly while maintaining positive relationships with customers.

The role requires clear communication, a basic level of computer proficiency, and a friendly, professional demeanor. Previous customer service experience is welcome but not mandatory, as training will be provided.

Qualifications

• High school diploma or equivalent; college degree is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Basic computer proficiency.
• Previous customer service experience is preferred but not required.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer concerns in a professional and timely manner.
• Provide accurate information about products and services.
• Maintain positive customer relationships.
• Record customer interactions and update relevant information.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Yili Joyday Ice Cream in Davao City is seeking a cheerful Customer Service Representative to handle inquiries and provide product information. You will respond via phone, email, or chat and aim to resolve issues promptly while maintaining positive relationships with customers.

The role requires clear communication, a basic level of computer proficiency, and a friendly, professional demeanor. Previous customer service experience is welcome but not mandatory, as training will be provided.