MSP Solutions Architect: Service Design & Automation

Trends Group Inc.; Makati; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Trends Group, Inc. is seeking a Service Architect in Metro Manila to define, design, and govern service solutions across the MSP catalog, including Managed Security, Managed Infrastructure, and Consulting Services.

You will bridge client requirements with Sales and Service Operations to ensure scalable, compliant offerings. The role leads end-to-end service models, SLAs/OLAs, and reporting; guides RFP/RFI responses; and drives transitions to BAU with emphasis on ITIL alignment, automation, and

Skills

ITIL

Service Architecture

RFP/RFI responses

SLA/OLA governance

Automation

Job description

Trends Group, Inc. is seeking a Service Architect in Metro Manila to define, design, and govern service solutions across the MSP catalog, including Managed Security, Managed Infrastructure, and Consulting Services.

You will bridge client requirements with Sales and Service Operations to ensure scalable, compliant offerings. The role leads end-to-end service models, SLAs/OLAs, and reporting; guides RFP/RFI responses; and drives transitions to BAU with emphasis on ITIL alignment, automation, and