MSP Solutions Architect - Automation & ITIL Lead

Trends Group Inc.; Makati; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Trends Group, Inc. in Metro Manila is seeking a Service Architect to define, design, and govern service solutions across our MSP catalog, including managed security, managed infrastructure, and consulting services.

You will bridge client requirements with Sales and Service Operations to ensure scalable, compliant offerings, lead end-to-end service models, SLAs/OLAs, and reporting; guide RFP/RFI responses toward BAU transitions with ITIL alignment and automation.

Responsibilities

• Define, design, and govern service solutions across the MSP catalog, including managed security, managed infrastructure, and consulting services.
• Bridge client requirements with Sales and Service Operations to ensure scalable, compliant offerings.
• Lead end-to-end service models, SLAs/OLAs, and reporting; guide RFP/RFI responses; drive transitions to BAU with ITIL alignment and automation.

Job description

Trends Group, Inc. in Metro Manila is seeking a Service Architect to define, design, and govern service solutions across our MSP catalog, including managed security, managed infrastructure, and consulting services.

You will bridge client requirements with Sales and Service Operations to ensure scalable, compliant offerings, lead end-to-end service models, SLAs/OLAs, and reporting; guide RFP/RFI responses toward BAU transitions with ITIL alignment and automation.