MSP Solutions Architect: ITIL & Automation

Trends Group Inc.; Makati; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Trends Group, Inc. in Metro Manila is seeking a Service Architect to define, design, and govern service solutions across our MSP catalog, including managed security, managed infrastructure, and consulting services.

The role bridges client requirements with Sales and Service Operations to ensure scalable, compliant offerings, leads SLAs/OLAs, reporting, ITIL-aligned automation, and BAU transitions of RFP/RFI responses.

Responsibilities

• Define, design, and govern service solutions across MSP catalog (security, infrastructure, consulting).
• Bridge client requirements with Sales and Service Operations for scalable, compliant offerings.
• Lead end-to-end service models, SLAs/OLAs, and reporting.

Job description

Trends Group, Inc. in Metro Manila is seeking a Service Architect to define, design, and govern service solutions across our MSP catalog, including managed security, managed infrastructure, and consulting services.

The role bridges client requirements with Sales and Service Operations to ensure scalable, compliant offerings, leads SLAs/OLAs, reporting, ITIL-aligned automation, and BAU transitions of RFP/RFI responses.