MSP IT Support Engineer – Mac and Google Workspace experience important!

Kalutasan, Inc.; Metro Manila; On-site; PHP 335,000 - 502,000; Full time

Job summary

Kalutasan, Inc. in Metro Manila is seeking a full-time IT Consultant who enjoys problem solving and helping clients, with a patient, service-oriented approach and a passion for anything with a power button.

You will handle a variety of MSP services, document solutions, and coordinate timely resolutions with clients, while diagnosing and resolving desktop, software, and network issues.

Qualifications

• Ability to absorb and apply technical knowledge.
• Proficiency in explaining technical issues to non-technical people in simple language.
• Ability to work efficiently in a team and manage time well.
• Ability to handle and track a variety of tasks, technical as well as administrative, at one time.
• Strong knowledge of operating systems, desktop applications, email clients, and basic networking.
• Very strong customer service skills.
• Good written and verbal communication skills.
• Attention to detail is a must.
• Microsoft experience is definitely valued as well

Responsibilities

• Take on a wide variety of services offered by the MSP, often involving client interactions.
• Listen to client issues to document and coordinate a timely resolution.
• Perform a wide variety of tasks across a diverse set of computers, devices, servers, and applications.
• Be the first line of support for requests made by clients and will be responsible for seeing the issue through to resolution or coordinating the resources necessary to achieve that goal.
• Diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems.
• Document solutions and procedures in detail.

Skills

Technical aptitude

Explain tech issues

Team collaboration

Time management

Task tracking

Operating systems

Networking basics

Customer service

Written communication

Verbal communication

Microsoft experience

Education

College degree

Tools

MS Office

Email clients

Job description

The Position

We are looking for a full-time IT Consultant who loves solving problems, is patient with people, and loves everything that has a power button.

What You Will Do

• Take on a wide variety of services offered by the MSP, often involving client interactions.
• Listen to client issues to document and coordinate a timely resolution. This may involve diagnosing and resolving an issue or escalating tickets to colleagues and Team Leaders.
• Perform a wide variety of tasks across a diverse set of computers, devices, servers, and applications.
• Be the first line of support for requests made by clients and will be responsible for seeing the issue through to resolution or coordinating the resources necessary to achieve that goal.
• Diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems.

• Document solutions and procedures in detail.

Requirements

• Ability to absorb and apply technical knowledge to problems.
• Proficiency in explaining technical issues to non-technical people in simple language.
• Ability to work efficiently in a team and manage time well.
• Ability to handle and track a variety of tasks, technical as well as administrative, at one time.
• Strong knowledge of operating systems, desktop applications, email clients, and basic networking.
• Very strong customer service skills.
• Good written and verbal communication skills.
• Attention to detail is a must.
• Microsoft experience is definitely valued as well

Nice To Haves

• 3 years of experience.
• College degree.
• Support experience with desktops, laptops, Macs, smartphones, MS Office, email, cloud services, malware/virus removal, hardware repair, and basic networking preferred.