MSME Account Manager

Globe Telecom, Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Career growth

Collaborative team

Competitive compensation

FinTech leader Philippines

Job summary

GCash is seeking an MSME Account Manager to drive merchant acquisition, build strategic partnerships, and deliver tailored payment and digital solutions that address partner needs. You will manage the end-to-end sales cycle, present products to merchants, and develop account strategies to achieve KPIs.

As a leading FinTech in the Philippines, you will collaborate with cross-functional teams to optimize merchant growth, maximize transaction volume, and ensure excellent partner satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or related field.
• Strong sales, negotiation, presentation, and deal‑closing skills.
• Proven ability to develop account strategies and hit sales targets.
• Excellent relationship-building and stakeholder management.

Responsibilities

• Identify and develop new merchant opportunities and manage end-to-end sales cycles.
• Develop customised business solutions leveraging GCash products for merchants.
• Maintain strong relationships with merchant partners and key decision-makers.
• Prepare accurate sales plans, pipelines, and performance reviews.

Education

Bachelor's degree in Business Administration, Marketing, Management, or related field

Tools

Digital tools & reporting systems

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation!

The MSME Account Manager is responsible for driving merchant acquisition, developing business opportunities, and managing strategic relationships with MSME partners. As a key liaison between GCash and its merchant partners, this role drives sales performance, identifies opportunities for business growth, and delivers tailored payment and digital solutions that address partner needs. The role also ensures strong account management, effective stakeholder engagement, and achievement of sales KPIs and business objectives.

Sales and Merchant Acquisition

• Identify and develop new business opportunities through prospecting, networking, cold calling, client meetings, and other lead generation activities.
• Manage the end-to-end sales cycle, from initial engagement and product presentation to negotiation and deal closure.
• Present GCash products and services to prospective merchants and key decision‑makers, demonstrating their value and business impact.
• Recommend relevant solutions based on merchant needs and business objectives to drive acquisition and conversion.

Business Development and Growth

• Analyze merchant business processes, financial transactions, and operational needs to identify opportunities for growth.
• Develop a strong understanding of merchant businesses to uncover opportunities for new partnerships, expanded product adoption, and increased transaction volume.
• Develop and present customized business solutions leveraging GCash products and services, including fund disbursements, online and offline payments, GLife, AdTech, and other relevant offerings.
• Create and execute account development strategies, programs, and initiatives to achieve sales targets and business KPIs.

Account and Partner Relationship Management

• Build and maintain strong relationships with merchant partners, key decision‑makers, and relevant stakeholders.
• Conduct regular business reviews and partner meetings to assess performance, address business needs, and identify opportunities for growth.
• Provide timely updates on product launches, promotions, service enhancements, and technology developments.
• Address partner concerns promptly and coordinate with internal teams to resolve issues within agreed service‑level agreements (SLAs).
• Escalate complex or critical issues to the appropriate teams and ensure proper follow‑through until resolution.

Sales Reporting and Administration

• Prepare and submit accurate and timely sales call plans, pipeline updates, key account performance reviews, account profiles, priority lists, and product trackers.
• Maintain accurate account information and ensure compliance with established company processes, management systems, and reporting requirements.
• Perform other related duties and responsibilities as required by the business.

We are looking for:

• A bachelor's degree in Business Administration, Marketing, Management, or a related field.
• Experience in sales, business development, account management, or merchant acquisition, preferably in fintech, digital payments, banking, or the financial services industry.
• Strong sales, negotiation, presentation, and deal‑closing skills, with the ability to manage the full sales cycle.
• Proven ability to identify business opportunities, develop account strategies, and deliver against sales targets and KPIs.
• Strong relationship‑building and stakeholder management skills, particularly when engaging with business owners and senior decision‑makers.
• The ability to understand business needs and recommend tailored solutions that drive merchant growth and product adoption.
• Excellent analytical, problem‑solving, planning, and organizational skills, with the ability to manage multiple accounts and priorities.
• Strong communication and collaboration skills, with a customer‑first and results‑oriented mindset.
• Proficiency in digital tools and reporting systems, with the ability to prepare accurate sales and account performance reports.
• A high level of accountability, adaptability, integrity, and initiative in a fast‑paced business environment.

What We Offer

• Opportunity for career growth and development in the #1 FinTech company in the country
• Working with a dynamic and highly collaborative team who want to change the game
• A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly‑owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’. G‑Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP‑licensed e‑money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally‑enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth‑building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long‑term confidence in the continuously evolving digital landscape.