Mortgage Operations & Documentation Coordinator

China Bank Group; San Fernando; On-site; PHP 201,000 - 268,000; Full time

Job summary

The Operations Assistant at China Bank Group in the Philippines supports end-to-end mortgage cancellation and collateral release for fully paid housing loans. You will work with Legal, Collections, Securities Custodianship, and Branch teams to ensure accurate, timely processing and strict documentation controls across all accounts.

You will also monitor turnaround times, update records, and communicate clearly with clients on document status while maintaining strong compliance with internal

Qualifications

• College graduate with a business-related degree.
• Excellent organizational and planning abilities.
• Proficiency in Word, Excel, PowerPoint.
• Strong business writing and communication skills.
• Ability to coordinate with multiple departments and handle client interactions professionally.
• Detail-oriented with strong documentation and monitoring skills.

Responsibilities

• Process cancellation of REM for fully paid accounts.
• Coordinate with Legal, Collections, Securities Custodianship, and Branches for release.
• Prepare and process mortgage-related certificates.
• Monitor and sort accounts for eligibility for cancellation.
• Update system records and tag released collateral documents.
• Handle inter-office communications and client inquiries.

Skills

Organizational skills

Planning abilities

Business writing

Communication skills

Client coordination

Attention to detail

Education

Business-related degree

Tools

MS Office

Job description

The Operations Assistant at China Bank Group in the Philippines supports end-to-end mortgage cancellation and collateral release for fully paid housing loans. You will work with Legal, Collections, Securities Custodianship, and Branch teams to ensure accurate, timely processing and strict documentation controls across all accounts.

You will also monitor turnaround times, update records, and communicate clearly with clients on document status while maintaining strong compliance with internal