Closing Coordinator (US Mortgage)
Extend Your Team
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Job summary
Extend Your Team is seeking a customer service specialist in the Philippines to coordinate with third-party vendors and support loan origination processes. You will handle customer inquiries, document handling, and assist applicants through the onboarding flow, leveraging ZenDesk and CRM systems.
Strong English communication, 2+ years in customer-facing roles in financial services, and a willingness to work US Pacific hours are required.
Qualifications
- Experience coordinating with third-party vendors.
- Extensive front-facing customer service experience.
- Experience with closing for loan origination.
- Experience with document handling, title knowledge.
- Familiarity with loan documents, deeds, or similar documents.
- Bachelor's degree or comparable work experience in financial services.
- Fluency in English with clear communication.
Responsibilities
- Respond to customer queries via ZenDesk, Amazon Connect or other tools.
- Document and log issues, customer compliments and complaints.
- Assist customers through the application flow when required.
- Track customer experiences across channels using logs, dashboards, and CRM.
Skills
Education
Tools
Job description
Hourly Rate: USD 7-8/hr
Estimated Monthly Rate: Php 70,000-82,000
+$1,000 Sign-On Bonus — Start in November or December 2026!
New hires whose contractor start date falls within November or December 2026 are eligible for a $1,000 USD sign-on bonus. The bonus is paid in two installments at the 2-month and 4-month engagement milestones. Terms and conditions apply.
- HMO Coverage — Support for your health and peace of mind.
- $121 USD Monthly Meal Allowance — A little extra to fuel your workday.
- 10 Days of Paid Time Off — Time to recharge and attend to personal priorities.
- Annual Rate Increase — Celebrate your contractor anniversary with a performance-based rate increase.
- Internet Allowance — Extra support to stay connected.
- Work Devices and Accessories Provided — The tools you need to get started.
- December Bonus — A year-end reward for qualifying performance.
- Additional Maternity Leave — Up to 6 weeks of paid leave, separate from your regular PTO.*
Annual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed. Maternity leave entitlement depends on tenure. Terms and conditions apply.
Our mission is to reduce the cost of capital across the world.
We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.
We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.
- Financial products (Square/CashApp, the earliest CapitalOne credit cards)
- Consumer products (Internet.org, Xbox)
- Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)
- Mathematics & science infrastructure (computational research at NASA's JPL)
We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people's lives.
1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
2. Minimalist - we are spartan in our design, in our code, and even in our processes.
3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.
- We are looking for someone who has experience coordinating with Third-Party vendors while also interacting with customers, answering questions and assisting in scheduling
- Responding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools
- Documenting & logging issues (as well as customer compliments & complaints)
- Working with customers to help them go through our application flow when required
- Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
- Experience coordinating with Third-Party vendors
- Extensive experience in front-facing customer service
- Experience with closing for loan origination
- Experience with document handling, title knowledge
- Familiarity with loan documents, deeds, or similar documents
- At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
- Experienced in customer-facing roles in a loan or mortgage account
- Superb communication, collaboration, and problem-solving skills.
- Proficiency, speed, and accuracy in written communication.
- Fluency, clarity, and good diction in English
- Great organizational skills & time management abilities
- Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
- Detail-Oriented - we're a financial services company so being correct about the details matter
- Bachelor's Degree or comparable work experience in financial services
- Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between)
- Must live in the Philippines
***Due to the volume of applications we receive, only qualified candidates will be contacted.
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