MIS Supervisor

Tap Growth ai; Bacolod; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Tap Growth AI in the Philippines is seeking an MIS Supervisor to lead and develop the MIS team, ensuring data accuracy, governance, and timely enterprise reporting for key stakeholders.

You will balance people leadership with technical oversight, conduct deep-dive analyses, present insights to stakeholders, and drive process improvements across reporting workflows. A Bachelor’s degree is required, along with strong analytics, communication, and coaching abilities.

Formación

• Bachelor’s degree in Business, Information Systems, Computer Science, Data Science, or related field.
• Strong analytical and problem-solving skills with data-driven mindset.
• Excellent communication and presentation abilities; capable of training junior staff.

Responsabilidades

• Oversee daily MIS operations and guide MIS analysts in data collection and reporting accuracy.
• Develop analytics approaches, governance, and strategies for management decisions.
• Manage internal/external information sources for business analysis.
• Lead and coach MIS staff to meet performance and SLA goals.
• Ensure projects and department milestones align with budgets and quality standards.
• Perform deep-dive analyses of performance metrics and present insights to stakeholders.
• Provide recommendations to improve account performance and operational efficiency.
• Present analysis findings to clients and executives; act as liaison between technical team and leadership.

Conocimientos

Capacity planning

Forecasting

Workforce metrics

Communication

Presentation skills

Data analysis

Leadership

Team management

Staff training

Educación

Bachelor's degree in Business or IS/CS/Data Science

Herramientas

PowerPoint

Excel

Google Sheets

Descripción del empleo

Responsibilities:

An MIS Supervisor oversees the daily operations of the MIS team, guiding MIS analysts in data collection, reporting accuracy, and process automation to deliver reliable enterprise reporting and analytics to key business stakeholders. The role balances people leadership with technical governance, ensuring team deliverables strictly align with operational SLAs, data governance policies, and business quality standards. Ultimately, the MIS Supervisor acts as a bridge between technical team execution and executive leadership, optimizing reporting workflows, resolving complex data escalation issues, and driving strategic insights that enable data-driven decision-making across the organization

What You’ll Do:

• Manages day to day operation MIS team that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.
• Implements and oversees the analytical approaches and methodologies. Developing strategies, and making suggestions for improvement, insight, and recommendations to management for decision making and strategic planning.
• Controls and develops internal/external information sources for business analysis.
• Manages subordinate staff in the day-to-day performance of their jobs.
• Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Extensive knowledge of department processes.
• Will be doing analytics on operational performance metrics
• Analyse performance, correlate metrics and drive targeting action plan
• Provide recommendations to improve account performance
• Will be doing a deep dive analysis of the performance
• Give presentation of analysis to stakeholders and clients
• Supervises personnel under the Department such as MIS Analyst – develops, coaches, and motivates personnel on day-to-day activities.
• Maintains strong customer service orientation in dealing with various departments and Department heads.
• Performs other duties that may be requested from time to time.

What We’re Looking For:

• Background with Workforce facets such as capacity planning, forecasting and other
• Workforce metrics/calculations – call volumes, AHT, adherence, intraday patterns, root cause analysis
• Effective communication and interpersonal skills
• Excellent presentation skills (Powerpoint, Excel, Google sheets etc.)
• Proficient in analysis and interpretation of data
• Strong leadership abilities and good time management skills
• Excellent problem-solving and management skills
• Experienced in managing a team
• Ability to train junior staff

Qualifications Education:

• Bachelor’s degree in Business, Information Systems, Computer Science, Data Science, or a related field

Other Preferred Requirements:

• Self-motivator and can work with minimal supervision
• High attention to detail & problem-solving
• Creative/Innovative thinking