Microsoft Dynamics Consultant

Hammerjack Pty Ltd; Philippines; On-site; PHP 5,891,000 - 7,855,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an experienced Dynamics 365 Business Central Specialist to provide functional support for BC/NAV across the APAC region from Singapore. The role emphasizes finance, inventory costing, and supply chain management, with strong user training and SLA-driven service.

The candidate will handle GL, AR, AP, bank reconciliation, fixed assets, cash management, and financial reporting, while also supporting procurement, inventory, and warehouse processes for customers in a

Qualifications

• 6-7+ years of experience with Dynamics 365 BC or NAV.
• Strong knowledge of BC Finance modules (GL, AR, AP, etc.).
• Experience in APCAC region, SLA-driven support.

Responsibilities

• Provide functional support for BC/NAV across APAC.
• Resolve incidents within SLAs, perform root cause analysis.
• Support Finance modules including GL, AR, AP, Bank Reconciliation, Fixed Assets, Cash Management.
• Assist Inventory and SCM processes including costing, procurement, warehousing, and order processing.
• Create knowledge articles and train users as needed.
• Collaborate with internal teams on escalations.

Skills

Dynamics 365 BC

Dynamics NAV

Finance modules

Customer communication

Troubleshooting

SLA adherence

Education

Bachelor's Degree

Tools

Power BI

Power Platform

Power Automate

Job description

Senior Solution Architect / Senior Consultant - Microsoft Dynamics 365 Business Central

**Location:** Singapore

**Experience:** 6-7+ Years

**Employment Type:** Full-time

**Product:** Microsoft Dynamics 365 Business Central (BC) / Microsoft Dynamics NAV

**Language:** English (Mandatory)

About the Role

We are looking for an experienced **Dynamics 365 Business Central Support Consultant** to provide functional application support for customers across the APAC region. This role is ideal for someone with strong expertise in **Finance, Inventory Costing, and Supply Chain Management (SCM)** who enjoys troubleshooting complex functional issues, supporting business users, and delivering exceptional customer service in an SLA-driven support environment.

Key Responsibilities

• Provide functional support for Microsoft Dynamics 365 Business Central customers across APAC.
• Manage and resolve support incidents within agreed SLAs, performing root cause analysis and providing timely customer updates.
• Support Finance modules including:
  • General Ledger (GL)
  • Accounts Receivable (AR)
  • Accounts Payable (AP)
  • Bank Reconciliation
  • Customer & Vendor Reconciliation
  • Fixed Assets
  • Cash Management
  • Financial Reporting
  • Month-End & Year-End Closing
• Troubleshoot financial posting issues, reconciliation discrepancies, and period-end processing challenges.
• Support Inventory and Supply Chain processes, including:
  • Inventory Management
  • Inventory Costing
  • Cost Adjustment
  • Inventory Valuation
  • Item Ledger Entries
  • Procurement & Purchasing
  • Sales Order Processing
  • Warehouse Operations
• Prepare support documentation, knowledge articles, and FAQs to improve customer experience and reduce recurring issues.
• Conduct user guidance and training where required.
• Collaborate with internal teams and escalated complex issues appropriately.

Required Skills & Experience

• 6-7+ years of experience supporting **Microsoft Dynamics 365 Business Central** or **Microsoft Dynamics NAV**.
• Strong functional knowledge of Business Central Finance modules.
• Hands-on experience supporting:
  • AR, AP & GL
  • Bank Reconciliation
  • Customer & Vendor Reconciliation
  • Month-End & Year-End Closing
  • Financial Posting & Validation
• Good understanding of accounting principles and financial processes.
• Experience supporting Inventory Management, Inventory Costing, Purchasing, Sales, Warehouse, and Supply Chain Management.
• Proven experience working in an Application Support, Managed Services (AMS), or Production Support environment.
• Strong troubleshooting and root cause analysis skills.
• Excellent customer communication and stakeholder management skills.
• Experience working with ticketing systems and SLA-driven support.

Mandatory Requirements

• Fluent in **Mandarin and English** (spoken and written).
• Comfortable supporting Mandarin-speaking customers via calls, emails, and support tickets.

Preferred Qualifications

• Bachelor's Degree in Accounting, Finance, Information Systems, Business, or a related discipline.
• Microsoft Dynamics 365 Business Central Functional Consultant Certification is an advantage.
• Experience supporting customers across Greater China, Singapore, Malaysia, or the wider APAC region.
• Exposure to Power BI, Power Platform, Power Automate, or Microsoft Copilot is a plus.

What We're Looking For

We're seeking a customer-focused Business Central Functional Consultant who combines strong Finance expertise with hands-on knowledge of Inventory Costing and Supply Chain Management. The ideal candidate thrives in a fast-paced support environment, communicates effectively with business users, and enjoys solving complex functional challenges while delivering an outstanding customer experience.