Mgr Customer Care (PHL)

Carelon Global Solutions Philippines Inc; Taguig; On-site; PHP 502,200 - 837,000; Full time

Job summary

Carelon Global Solutions Philippines Inc in Taguig is seeking a Manager, Customer Care (PHL) to oversee the customer service team and establish departmental policies and procedures.

The role involves implementing and administering benefit programs, communicating program changes and disclosures, auditing for efficiency and compliance, and preparing specialized reports. Leadership will include hiring, training, coaching, and evaluating staff.

Qualifications

• BA/BS degree is required.
• Minimum of 1 year in a leadership role.
• At least 5 years of related customer service experience.

Responsibilities

• Provide oversight for customer service staff and establish departmental policies and procedures.
• Directly implement and administer benefit programs.
• Communicate information regarding benefit programs, procedures, changes, and government-mandated disclosures to appropriate parties.
• Audit to monitor efficiency and compliance with policies, prepare specialized reports, and may be assigned to special project work consistent with the role and business needs.
• Hire, train, coach, counsel, and evaluate performance of direct reports.

Skills

Leadership

People management

Education

BA/BS degree

Job description

Position Title: Mgr Customer Care (PHL)

Job Responsibilities

Provide oversight for customer service staff and establish departmental policies and procedures. Directly implement and administer benefit programs. Communicate information regarding benefit programs, procedures, changes, and government‑mandated disclosures to appropriate parties. Audit to monitor efficiency and compliance with policies, prepare specialized reports, and may be assigned to special project work consistent with the role and business needs. Hire, train, coach, counsel, and evaluate performance of direct reports.

Qualifications

• BA/BS degree
• 1 year of experience in a leadership role
• 5 years of related customer service experience (or an equivalent combination of education and experience)