Customer Service Training & Operations Manager

Carelon Global Solutions Philippines Inc; Philippines; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Health and medical insurance

Rewards and recognition programs

Best-in-class amenities

Job summary

Carelon Global Solutions Philippines Inc is seeking a Manager Training to oversee a customer service unit. This role involves establishing policies, conducting audits, and leading project work. Candidates should possess a BA/BS degree and 5 years of experience in progressively complex customer service environments.

The position offers competitive compensation and comprehensive benefits, including health and medical insurance and rewards programs designed to support associates and their families.

Qualifications

• Requires a BA/BS degree and 5 years of experience in customer service environments.
• Experience must be progressively complex or equivalent education.

Responsibilities

• Establish department policies and procedures.
• Conduct audits to monitor efficiency and compliance.
• Prepare specialized reports.
• Lead special project work based on business needs.
• Hire, train, coach, and evaluate direct reports.

Skills

Customer service management

Policy establishment

Audit and compliance

Performance evaluation

Education

BA/BS degree

Job description

Carelon Global Solutions Philippines Inc is seeking a Manager Training to oversee a customer service unit. This role involves establishing policies, conducting audits, and leading project work. Candidates should possess a BA/BS degree and 5 years of experience in progressively complex customer service environments.

The position offers competitive compensation and comprehensive benefits, including health and medical insurance and rewards programs designed to support associates and their families.