Customer Service Manager Trainee (PHL)

Carelon Global Solutions Philippines, Inc.; Philippines; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Health and medical insurance

Rewards and recognition programs

Best-in-class amenities

Job summary

Carelon Global Solutions Philippines, Inc. is seeking a Manager Training to oversee a customer service unit. The role entails establishing department policies, auditing for efficiency, and coaching direct reports. A BA/BS degree and 5 years of experience in a complex customer service environment are required.

As a people-first organization, we are focused on employee well-being, offering competitive compensation, health benefits, and fostering a collaborative workplace culture.

Qualifications

• 5 years in progressively complex customer service environment.
• Experience in hiring, training, coaching, and evaluating performance.

Responsibilities

• Oversee a customer service unit under general guidance.
• Establish department policies and procedures.
• Prepare specialized reports and monitor compliance.

Skills

Customer service management

Policy establishment

Performance evaluation

Education

BA/BS degree

Job description

Carelon Global Solutions Philippines, Inc. is seeking a Manager Training to oversee a customer service unit. The role entails establishing department policies, auditing for efficiency, and coaching direct reports. A BA/BS degree and 5 years of experience in a complex customer service environment are required.

As a people-first organization, we are focused on employee well-being, offering competitive compensation, health benefits, and fostering a collaborative workplace culture.